Everything went smoothly when we checked out. The hotel did not inform us of any problems. However, when we arrived at the airport, we received a text message from the credit card saying that the hotel had deducted $277 from us! $50 was also deducted when we checked in before. I called the hotel and learned that because my father smoked a cigarette in the bathroom 😓, the hotel said that they would deduct one more day's room fee from us. But we only spent two thousand RMB in total for two days on Ctrip, why did they deduct so much from us for one day! Because it was my father's first time to the United States, he was not clear about the regulations and violated the smoking regulations. We admit this, but the hotel used our credit card as a guarantee to deduct money without our permission, which was a bit self-righteous! Moreover, we were never told in advance that smoking was not allowed in the room. I hope that Ctrip can help us coordinate with the hotel to see if some of the money can be recovered. As a loyal user of Ctrip, we choose Ctrip as the first choice for any travel. For more than ten years, based on the trust between the two parties, the cooperation has been very pleasant. This time it was indeed a personal negligence, but please consider it as appropriate and actively coordinate with the hotel. I look forward to hearing back! Please!
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