Worst experience ever in my whole trip in Bali!!
First, I requested a top-floor room and a corner room, but they skipped both requests. On the second day, they moved us to a top-floor room.
On the day of checkout, I had already asked them one day before to serve breakfast at 9:30 AM, and I also asked them to arrange a horse cart at 10:20 AM for bringing our belongings to the harbour. I reminded them 2–3 times so they wouldn't forget. On the day of checkout, at 9:17 AM, I again knocked to remind them to send the breakfast on time and arrange the horse cart on time.
After 15 minutes, the reception asked me to go to the restaurant for breakfast. Then I asked them, "Why didn't you tell me earlier? I had already asked you several times yesterday to serve it on time." The receptionist replied that he didn't know about it.
Then I asked them to arrange the horse cart on time so that we wouldn't be late for the ferry. He said, "Yes, the cart is coming." At 10:16 AM, he said it needed 3 more minutes to arrive. We were waiting at the gate, but at 10:25 AM, as the cart still wasn't coming, I went back to the reception to ask about it. This time, he said it would need 5 more minutes.
Then I got furious after seeing their sense of responsibility. Still, I waited another 5 minutes and asked about the cart again, but he got speechless and couldn't answer. BTW, my ferry was at 11:00 AM, and I hadn't even collected the ticket yet. However, it takes at least 10 minutes to reach the harbour, even by bike.
Then I got a little harsh and asked him to provide me with a bike to reach the harbour. After delaying another 5 minutes, he finally arranged a bike to take us to the harbour, and we left hungry without having breakfast.
These staff are completely unprofessional and don't speak English well. If you book with them, make sure you do not rely on their words. The whole experience can become a shithole!
