We stayed with two children.
We paid online in advance and picked up the room.
The receptionist asked for an additional fee for two children when we checked in.
They said it was because we hadn't included two children in our online payment. When I checked online, the price was the same even if we had included two children.
(Our children are 3 and 4 years old.)
There were no extra beds, towels, or anything else. The receptionist said we had to pay an additional fee simply because we hadn't checked in.
In conclusion, if we had checked in advance for two children, we would have stayed at the same price. But we were charged an additional 5,000 won for not checking in. The receptionist confirmed the ages of the two children when we checked in, and there was no further comment. However, they told us we had to pay when we checked out. I don't understand this process.
The food is delicious, and the rooms are clean.
The only thing I don't understand is the receptionist's response.
Please check everything in advance before checking in.
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