How dare they call this a five star hotel?? It's as if they built a big lobby fringed with high end stores and felt they did not have to do anything more. The service was terrible. Complete nonchalance and boredom on the part of the staff (a few of the male managers were okay) When we tried to change money we were told that the only person who could do that had not yet arrived. When we tried again a few hours later was told they had left for the day. We went into the street to change on the black market. Other simple requests were met with confusion or a bored look. The breakfast buffet was standard, nothing special. And dinner was even a worse experience. Looking forward to a nice meal, we arrived to find there were no available tables because they were all filled with people not staying at the hotel who had come to watch the big screen tv.. (A hotel regular confided that the restaurant made more money from the drinkers and tv watchers) I sat at the bar and ordered a simple meal of rice and vegetables. Three bowls arrived: one had sticky clumps of cold white rice, the other cold, soggy, unfresh vegetables that had to be sent back. The third bowl was some sort of sauce that actually made me sick throughout the night. The rooms are 4 star at best. They do not have bathrobes or slippers or mini-bar or coffee maker, or pens or stationary. The bathroom is dangerouse....a glass shower wall that nearly collides with the entry wooden door...scary to navigate when the floor is wet. Needless to say this hotel has none of the ammenitiies that other five stars might have....no welcoming glass of juice or fruit in the room, no welcoming note in the room. There was nothing in terms of decor, cuisine, service, attitude that made us feel welcome. People are fooled by the long driveway and grand lobby into thinking this is a luxury hotel, but there is nothing here to deserve a five star rating.
