Brandy
January 1, 2025
Don't stay in this place; they are crooks!!
I told them I was booking for a family trip, and I was only able to book 2/3 rooms needed due to a glitch online, so I cancelled the stay on the same day it was booked literally within 1-2 hours. I called the place, and they said they would cancel both bookings and refund 100% of the funds. They only refunded 1 of the bookings; the worst part is they refunded the cheaper booking and kept the more expensive booking. WHAT KIND OF ACCOMODATION DOES THAT?? NOTE THEY ALSO HAVE A POLICY OF 50% cancellation fee. So yea they will freaking steal your money... GO spend it somewhere else
In the end, they got a paid room that no one turned up too. Who knows if they went and gave it to someone else.
PS: I have tried to contact them, called them, and emailed them, but I guess that's how they run their business!! PREDATORY!