Avoid this place! I was misled by the Ctrip ranking when booking, and the actual experience was completely inconsistent with the listing.
This hotel was ranked 13th on Ctrip, costing 820 yuan per night. After comparing it with almost every neighboring hotel in the vicinity, both the facilities and ambiance of other places were significantly better. I will pursue this complaint with Ctrip to the very end; it severely impacted my travel experience.
The hotel entrance is very hidden, with only a narrow doorway leading inward. The entrance is dim, lacking any decorative flowers, and completely missing the bright, inviting atmosphere depicted in promotional videos. The front desk is tucked away in the back, giving off an overall simple and crude impression, worse than a small convenience store.
The breakfast wasn't just a matter of taste; the quality itself was poor, and the selection of items was very limited. Breakfast was only available from 8:00 AM to 9:30 AM, which is a very inconvenient time. Most guests in Cappadocia wake up early for hot air balloon rides or early flights, so there's no time to eat breakfast before heading out. If you arrive even a little late, the meal service is already over. I specifically visited a neighboring hotel, and their breakfast had a rich variety of items and a full spread of fruits; the contrast was stark.
The 'influencer' rooftop experience was a huge letdown. Even if the weather allowed for hot air balloon viewing, the rooftop seating was dilapidated, and looking out, there were large areas of abandoned rooftops, making for a terrible view. Other hotels nearby offered direct views of the valley and mountains from their ground floors, a striking difference.
The room didn't match the platform's pictures. The booking page stated a bathtub would be provided, but the actual room had none. The soundproofing was unsatisfactory; the first night was quiet as there were no neighbors, but on the second night, every sound from the adjacent room was clearly audible.
I understand that Cappadocia cave hotels have their limitations, but even casually walking into other cave hotels on this very street, their lobbies and entrance areas were far superior to this one. It didn't even meet the standard of an ordinary small courtyard. I have never stayed in a hotel with such poor accommodation and facilities.
As a parting gift, they offered a small souvenir, which was a crudely made bottle opener with a marketing QR code printed on it. This kind of promotional gifting felt very cheap and unappealing.
Despite the considerable expense, the overall experience was severely below expectations. I have already filed a formal complaint with Ctrip and hope other prospective guests will carefully consider and not be misled by the ranking when booking.
Finally, I also took many photos of other random guesthouses (right in front, behind, and beside this hotel!) where the small courtyards clearly looked much better!
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