kgb2001
October 9, 2023
I finally have time to objectively evaluate the Holiday Inn in Portsmouth.
Service: It was my problem that I got the wrong date when I checked in, but the poor communication attitude of the front desk (a middle-aged and elderly woman) was also incredible. It was the first time I saw a hotel receptionist throwing something at me and I rolled my eyes. I said I wanted to complain to her, but she was actually the hotel manager. If service can be a negative score, I would definitely give it a negative score. And it can't be canceled, which completely changed my impression of holiday inn. At the same time, please give some advice from netizens on how to complain.
Facilities: There are no wardrobe doors and the door locks are very crude.
Hygiene: Trash in ventilation ducts says it all
In addition, Ctrip's customer service has tried its best to communicate, and this hotel hopes not to cooperate again.
Original TextTranslation provided by Google