Gothia Towers & Upper House

was a very lovely fancy hotel, great value for money and the bar/restaurants inside were lovely, feels luxurious

Very good location and a lot to do in the hotel. Good price and good options of venue

When we first arrived and started settling into the room, things already felt a bit off. The key card power switch cover was actually lying on the floor—not exactly what you’d expect from a hotel that markets itself as a premium destination. Then, as we unpacked, my partner spotted something impossible to ignore: a large, very obvious stain on the shower screen door. It looked suspicious and completely unhygienic. We were so disgusted that we went straight to reception and showed the receptionist a photo. He didn’t seem particularly attentive or concerned; instead of offering a new room or a proper solution, he casually asked if we’d like him to “call room service.” The whole interaction left us feeling brushed off rather than taken care of. Throughout our week-long stay, the lack of attention to cleanliness became even more apparent. There were at least two days when our room wasn’t vacuumed at all, and the housekeeper’s visits felt more like a quick walk-through than actual cleaning. Honestly, the level of cleanliness here shocked us—it was worse than many budget European hostels that cost under €20 a night. We even counted around five dust mice in the hallway outside our room at one point, and they remained untouched for days. It felt as though basic cleaning, even in common areas, was simply being overlooked. What surprised us most wasn’t just the dirt itself, but the hotel’s tolerance for it. For a property that presents itself as a family-friendly, high-standard destination, this level of neglect really stood out—and not in a good way.

The hotel itself is very modern and nice looking. The rooms are not anything special but they are clean and have everything you need. The restaurants in the hotel are a plus, and the roomservice is therefore also delicious.