Guest User
January 31, 2023
The food was good, without being outstanding, we had one dinner and two breakfasts over our two night stay. Our room was small and a bit noisy with the traffic, but that can't be helped. What could be helped was the cable and satellite TV, which wasn't working at all; the phone didn't work; the illuminated mirror in the bathroom didn't work; the waste bin hadn't been emptied since the last guest; there was one breakfast teabag (our favorite) between two of us, with no teaspoon. It didn't get off to a good start when the two young girls took over 15 minutes to book us in, when we had made, and paid for, a booking through **********. We actually left them to it after 15 minutes, as we needed to get changed for dinner, they really couldn't operate the inefficient management system in place. They kept my card whilst we got ready, and charged me again for our stay, which I finally had refunded 5 days later. I emailed the manager, as suggested, the following and got no reply, so I rang the next day and finally spoke to a lady who knew what to do. Overall, disappointing, we won't be going there again.