Guest User
February 20, 2024
I wrote to the Manager one week ago but have not had the decency of a reply. I said I would not write a public review, but am forced to do so. We had to carry our luggage about 300m from roundabout, with no help from hotel . No concierge, and no porter! I paid for a de luxe double with balcony and sea view, but was put in a tiny room with two single beds squeezed in (room 222 ). On complaining I was told as I was a singleton it should suffice. After being told various inaccuracies, other rooms which I inspected were large and as booked and paid for. I have travelled widely and stayed in many fine hotels, but never before been made to pay in full on arrival. That is suggesting mistrust and insulting. After 2 nights I was moved to a ground floor room, 117, where I could enjoy the noise of staff, bins, deliveries etc from 7am. It was a nice room facing marina I was promised a reduction for 2 nights in 222, but this was refused on checkout. Twice I was told Manger was not in and only arrives after 11am. The hotel is a dream location and has great potential, but front desk attitude from certain staff is appalling. There are many other minor issues, and very annoying that guests were allowed to reserve sunbeds long before they needed them and against hotel policy.