Barcelo Granada Congress Reviews

Response from Property: Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at the Hotel Barceló Granada Congress. We deeply regret the inconvenience you experienced due to the unexpected hot water issue during your stay. Please accept our sincerest apologies for the inconvenience and frustration this situation may have caused you. We understand the importance of a comfortable and enjoyable stay for our guests, and it is disheartening to hear that we fell short of meeting your expectations in this regard. We apologize for the delay in resolving the hot water issue and any miscommunication or lack of assistance you encountered from our reception staff. Rest assured that we take your feedback seriously, and we will address these concerns with our team to ensure that similar incidents do not occur in the future. Regarding your concerns about changing rooms promptly, we completely understand your frustration and agree that it is our responsibility to provide alternative accommodations as quickly as possible when faced with such situations. We apologize for any inconvenience caused by the delay in addressing this matter and for any perception of discrimination. Please be assured that we treat all our guests with the utmost respect and do not tolerate any form of discrimination. As for the condition of our facilities, we sincerely apologize for any issues you encountered with the broken sink faucet. Our maintenance team is actively working to address and resolve any maintenance issues to ensure the comfort and satisfaction of our guests. Once again, we apologize for the inconvenience you experienced and appreciate your understanding and patience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that reflects the high standards we strive to maintain. Sincerely, Noelia Blázquez Rodríguez Guest Experience Manager