Hotel Boutique Puerta de las Granadas

Nice and clean hotel. Be aware if you walking the hotel is on the hill. The room is modern, a bit small, there is a beautiful view from small balcony on Alhambra.

The hotel was in a very central location and we found it easy to walk to the main attractions. We had booked two rooms and the room my son was given was already occupied and he went to reception to explain this error and then the second room he was offered already had suitcases in it. However, when we arrived, the hotel had closed their restaurants (at 16:00) and were not serving any food. This was because it was Christmas Eve and unknown to us most restaurants in Granada had already closed for the day. The bar and restaurant was open, but only for drinks. We ordered a few drinks and asked about room service but was told the kitchen was closed. We brought in our own food from a takeaway place close by as a last resort as we had driven from Malaga and were hungry. We were met with abruptness about hotel rules not allowing other food into their premises, despite them not being able to offer their own food service. We then were spoken to by the hotel manager (Conchita) who was shouting, waving her arms around and creating quite a scene. It transpired that she was having a private party in the restaurant roof top bar and was more keen to return to her party than speak with respect to hotel guests. No apology was offered when my son mentioned the multiple errors in checking in. In short, the other staff did their jobs well and it was a great hotel in terms of location, but the way we were spoken to by hotel management was very unprofessional and rude. Would not return or recommend due to this reason. Also in the following four days we were told no drinks or coffee served after 9.30pm. My husband had wanted a coffee and brandy as a nightcap one night after eating out in fabulous restaurants in Granada.and they refused. However we saw others arriving later than us and being served.

The room was perfectly clean and the staff is friendly and courteous. They were very helpful.