Checking in required going to El Tovar Hotel first, then walking back to Kachina Lodge. The main entrance of Kachina Lodge is right next to the car park, which was very convenient when checking out.
On the day of check-in, the national park experienced a power outage. We asked if they had any lights, and a younger male staff member only provided a tiny, completely useless light.
Later, when we got to our room, the room key didn't work. The manager at the check-in counter spent 30 minutes trying to fix it but couldn't. Ultimately, he had to use his master key to open the door. When we needed to leave the room, we had to go back to the check-in counter to get assistance from a staff member to open it, which we just had to accept. After that, we requested more lighting. Since the room key issue had already caused a lot of inconvenience, they generously provided a large lamp, a flashlight, two small lights, and three glow sticks.
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