Hilton Garden Inn DFW North Grapevine

All very good EXCEPT CHECK IN Black girl with a mask No help, on her personal cell phone, training a new hire Caucasian male had an attitude, sad very sad, Fortunately the new shift girl blond Caucasian was friendly and assisted with our check in. I rented 2 rooms!!

The hotel is definitely not up to Hilton standard. I got my first room with broken curtain and phone. After changing the room, the 2nd one had a malfunctioning toilet. The staff is not bad, actually friendly and helpful. But the room maintained is poor

Staff was not at the front desk. We waited for 10 minutes, and got someone from the kitchen to try to find the front desk person. When they came forward they made a comment that "Everyone has to have a break sometime". Very dismissive and rude. Had a ear bud in listening to something on their phone. Very unprofessional. The room was ok, but there was general disrepair around the hotel.

Staff was very professional and friendly. Room was clean and comfortable. Location is right in the middle of many restaurants and places of interest.

Clean room. The shower could have been a little more detailed with the cleaning. But overall comfortable stay. Breakfast was not complimentary. Staff was very helpful, pleasant and courteous.

This is a nice property to arrive at. The room was clean and spacious. The bed was Very Comfortable. The drawback is that they wanted 17 dollars if you wanted a full breakfast or 12 dollars for a continental breakfast. The coffee stand was torn down when we came down at 9:30 AM on Saturday morning. They offered to drag everything back out again but we were on the way to get on with our day. The breakfast scenario did not sit well with us in light that we paid a premium price to stay there in the first place. It felt like they want to fleece people.

The staff was very helpful and accommodating. They were friendly and went above and beyond. However, the property itself isn’t the newest. The property itself was just okay.

The property was spotless from lobby, buffet, elevators to hallways and rooms. One guest elevator was down and that caused a small delay at busy times. The staff was friendly and helpful. Next time in Dallas, we will book this facility. Thanks to all the staff.

The girl who checked us in was great. The manager Latoya was rude to the other employee it is obvious there is some bad blood between the two but ironically the employee handled the disrespect from her manager well. The hot water was also not working half the time.