The room matched the photo, but...
The bathroom door kept collecting towels on the floor, and overall, it was very cramped.
The air conditioning didn't work/cool the room even at 18 degrees.
There wasn't a hanger! There was nowhere to hang clothes at all. Only on the backs of chairs. There was no iron or ironing board on the floor, in the basement, or in the room, and this is the highest category. There was a small closet with shelves and drawers.
There were curtain rods, but no curtains. There were external blinds, but you have to be sure they're there because the staff in the chat didn't know about them and said they'd come and hang them up. And they'd replace the pillowcase with the yellow stain. Do you think that happened?! Of course not...!
And the most epic thing is that in one day, three people entered my room without asking (twice by the cleaner and once by other guests). They had a booking confirmation for the same room and a different door code (they have combination locks) that opened the door to my room. Then the argument began over the phone and in chat (there's no reception in the building). They tried to move me to a room of a lower category (without a kitchen) and blocked access to the room by changing the information in the app. I had to spend a lot of time, effort, and nerves trying to get into the room assigned to me with my belongings. One of the operators hung up on me when I refused to pack my things, move back to a lower category room, and wait until the next day for a special team to investigate the incident. They didn't respond at all in chat… it was a technical error by the hotel, and they didn't even apologize! Only upon checkout did I receive an email saying they were sorry and… were waiting for me again! Thank you, no thanks…
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