Del Carmen Concept Hotel Boutique by Chai

I made my reservation for November 16 and 17th, when I arrived the hotel informed me they did had my reservation but they had given away my room to another person that arrived earlier and paid in cash. I was left at 7pm in Guadalajara with no hotel room, Staff did not even offered to help me find another hotel, manager refused to speak with me, I almost called the police on this hotel. I am a professional interior designer I work all over Mexico and this is the first time this has ever happened to me. Absolutely the worst experience ive ever had!!! A real nightmare...

Not a 24 hr service. I had to knock on door to get in at night time. Cable TV was not working and request to fix it but never did.

This hotel has the best location where it is close to all the major attractions such as the magnificent Guadalajara Cathedral. The rooms are clean and the staff there are very friendly and helpful. On top of that, this hotel has an amazing restaurant serving high quality and delicious food. They serve brunch buffet during weekends where you can eat all kinds of authentic Mexican food, as well as fresh fruits. It is also very convenient with all the shops, markets, pharmacies right next to it. Our flight was in the evening, and this hotel offers late checkout with just a little bit extra charge. So we were able to stay at the hotel till late afternoon. This is a really good bonus. Highly recommend this hotel!

It´s a hotel for people that like parties. It also has a kind of bar inside, so people from the city or turistic groups come for breakfast or to hang out in the evening. My stay was on a Friday, and the music was so loud in the lobby that my room trembled. There is little privacy because all the rooms have connection to the the place downstairs where people have food. The rooms are very cozy and have nice design. Therefore, if your intention is to have some calm and cozy stay in Guadalajara, forget this hotel.

Fantastic location. Del Carmen is right in the middle of restaurants and shopping and just a short walk to Guadalajara's historic centre. The attached restaurant provides great value and we enjoyed both our lattes and breakfast. I highly recommend Del Carmen.

The hotel concept is charming, we stayed there before. BUT currently in 2022 several of the hotel items (elevators, phones, TVs) are broken or in need a major repairs. The roof leaks in some rooms. What’s more frustrating is that hotel administration is dismissive and unresponsive of the guests concerns, and request. While the day-to-day staff is nice, they can’t solve most issues and only provide an email address for the “supervisor” who was supposedly out of town, didn’t bother to reply an email explaining several of the hotel issues. The hotel staff doubles up as the restaurant staff (Chai), so it seems like the restaurant downstairs is the main priority and the hotel rooms are mostly ignored. Please avoid this hotel until the management decides to resolve the leaky room, the broken elevator, the lack of internet, and the broken phone and no signal TVs! El concepto de hotel es encantador, nos alojamos antes allí. PERO actualmente en 2022, varios de los elementos del hotel (ascensores, teléfonos, teles) están descompuestos o necesitan reparaciones URGENTES. El techo gotea en algunas habitaciones. Lo que es más frustrante es que la administración del hotel es desdeñosa y no responde a las preocupaciones y solicitudes de los huéspedes. Si bien el personal en el hotel es cortes no pueden resolver la mayoría de los problemas ¡Evite este hotel hasta que la gerencia decida resolver las fugas, el ascensor roto, la falta de Internet, el teléfono roto y TV sin señal!

Very quirky and affordable. Nice staff and good food and service

The elevator was broken and stairs did not have enough light. The towels were nor very confortable and the room itself is designed in a way that was not comfortable. The restaurant was great and the location is ideal, very close to the cetro historico.

The room was well decorated with cool art. Staff seemed really nice…but that’s about it. Our key worked half the time. The other half we had to get someone from the staff to let us in since the key would not work. They said they were going to get a locksmith to fix the issue but that never happened. Also, it is very loud with the lobby/restaurant downstairs. They set up a weekend brunch nice and early and you can hear all the table being dragged and set up. And last but not least, we had no hot water to shower with the last two days. Would not recommend and will not be back.