Top 5-Star Hotels in Guadalajara

Hi, 3 Things to improve: -Bigger bottles of water in the room or 2 more bottles. -Faster room service and Bar service. -Better lightning in pool area. Nice facilities an the staff is very kind. Thanks

When you read their description of that's available and you think ”we should stay here!”, you might want to think twice. They say: Enjoy our 780 sq. ft. King Deluxe Suite with a separate living area and offers a parlor with spectacular city views. Starting your day off with continental breakfast and relax in the evening with hors d'oeuvres, non-alcoholic beverages and honor bar. Includes a private bedroom with a separate shower and bathtub, queen-sized sofa bed, WiFi access, two-line phones with voicemail, nightly turndown service, wet bar. Each suite includes features from The Hilton Serenity Collection. The Serenity Bed includes an exclusive Suite Dreams mattress and box springs, Super Topper mattress pad, down duvet, Touch of Down pillows, linen program, as well as custom decorative bed throws and bolster pillow.” What we got: No mini bar (when we asked for it, they brought a refrigerator...with nothing in it.) No separate toilet and shower, it was all one room and was dirty. No lounge with hors d'oeuvres, non-alcoholic beverages and honor bar. No continental breakfast And no one seemed to care. It was so sad.

ONE OF THE BEst HOTEL IN GUADALAJARA VERY NICE AND CLEAN LOVE THERE COSTUMER SERVICES

Very comfortable bed, pillows could be better, not so fluffy anymore. Rooms with two beds have bathtubs and it was perfect to relax after being at the Expo. Super hot water. Very extensive breakfast. There is everything. I loved it.

I can last year with friends and loved QR so much I decided to book a week with my Husband when we came to Guadalajara. Jaime always goes above and beyond to help you with scheduling transportation or any other need. Daniel at the bar is the absolute best! Enrique and Luis were also very helpful to us with our bags and always greeted us as we entered and exited the hotel. The housekeeping staff does a wonderful job keeping your room stocked and cleaned. The food is excellent and you have to experience Brunch as it is a real feast! Absolutely love Quinta Real and can’t wait to visit again!!

I have stayed here for a week at a time about every 8 weeks since the hotel opened. It took a while to get running smoothly but now is an excellent hotel. Service is very high overall. Food is excellent and overall healthier than the surrounding hotels. Close alternatives for food at the office building next door or some smaller cafes in neighborhood behind the hotel. The suites are live and a great bathroom. These are the only rooms that have a bathtub. The corner rooms are a bit smaller and I prefer a regular room instead of the upgrade to a corner room. One complaint is the air conditioning units can be a little loud so best to run them constantly for background noise. Pool is a bit odd as it does not have many lounge chairs if you want to just lounge and lay out in sun. Exec lounge has great service now with bartender always interested in making unique drinks.

Our 2nd time in the hotel in the past 2 yrs. This time we stayed for 1 night didn't sleep at all due to the street noise until 1 am. They gave us 4th floor where you could hear everything from the busy road. Last time we were in 23rd floor was great. The pillows this time was very small and uncomfortable too. I recommend asking customer which floor they prefer and informing about noise level. Maybe better and bigger pillows should be put in use.

First of all, I loved the location of this hotel. It's right in the historic center and you can walk to so many lovely buildings and museums, and everything you need is right there (shops, pharmacies, restaurants). Upon checking in as a Diamond Hilton member, I was happy to find out they had upgraded me to a room with a nice, spacious balcony with a spectacular view of Guadalajara Cathedral. (See photo) The top-floor restaurant has a similar view as well. The breakfast has a nice, tasty variety. I also enjoyed drinks with a friend at the restaurant on one of the nights. The staff are great and helpful too. Elizabeth really came through for me when I needed to extend my stay a couple nights. Another girl (Anayeri, I think) provided excellent service as well, helping me get my dry cleaning turned in, despite missing the 10am deadline. All in all, it was a lovely stay, and I look forward to staying at this hotel when I return in the future.

Very good, breakfast is average

The hotel is in a nice location, the rooms are clean and big, but especially the hotel staff are very attentive and friendly, Victor in the restaurant section will help you in every way, even the orders that are not on the menu will come from the kitchen immediately. I would like to thank the hotel staff, especially Victor. Otel konum olarak güzel yerde, odalar temiz ve büyük ama özellikle otel çalışanları çok ilgili ve güler yüzlü, Restaurant bölümünde Victor size her şekilde yardımcı olacaktır, menüde olmayan siparişleri bile hemen mutfaktan hazırlayıp gelecektir. Otel çalışanlarına özellikle Victor'a burdan çok teşekkür ederim.