JI Hotel (Guangzhou Beijing Road Pedestrian Street Sacred Heart Cathedral)

Great location, and the room was very clean, tidy, and new. There are many great food options nearby, and you can walk to the riverside. Taxis are also readily available. They offer free laundry, and complimentary coffee and tea.

My daughter and her classmate chose this hotel for their trip to Guangzhou. They arrived after 5 PM, and at first, the front desk couldn't find their booking information. After presenting the check-in voucher, they finally located it, but the room wasn't ready yet, which was quite inconvenient! However, they handled the issue promptly and even offered breakfast vouchers and snacks as compensation. Overall, the room was very clean, and the facilities were new. The transportation was also very convenient. Despite the initial check-in hiccups, they were quick to resolve the problem. I hope they can avoid such issues in the future! I would still prioritize this hotel for future stays.

Service: The front desk staff were very enthusiastic and provided excellent service. Environment: Very good, the hotel was easy to find.

I booked two nights on different platforms, plus an hourly room. The front desk staff on Monday and Tuesday, July 13th and 14th, really need better training. They have absolutely no service awareness. I don't expect a 'home away from home' feeling or even a smile, but at least don't make guests feel stressed and annoyed! Their handling of check-out/extension procedures and problem-solving is like they're temporary staff. I was checking out and extending for a 4-hour hourly room. I had called ahead to request a 30-minute late check-out. I booked the hourly room at the front desk at 12:29 PM. By 1:20 PM, I was still running back and forth between the elevator, the front desk, and the hourly room. I took the elevator five times just to check in! And the elevators aren't synchronized, and there are many floors. The front desk staff showed no apology whatsoever and didn't proactively offer to compensate for the wasted time. When I suggested that my hourly stay should start counting from 1 PM, the front desk insisted I had only checked out at 12:30 PM. I argued that I had already been checking out before 12:30 PM, and extending check-out by 30 minutes is standard hotel practice. Ultimately, they demanded I check out by 6 PM, which was effectively only a 40-minute compensation! Then, around 4 PM, they called again, rushing me to check out before 5 PM. Can't they be a bit more considerate? The road in front of the hotel is very congested, and the front desk is on the 5th floor. The hygiene was acceptable.

The location is fantastic, very close to Beijing Road and the Sacred Heart Cathedral. The front desk staff were very welcoming and the room was quiet. Highly recommended!

The room was clean and tidy, and the staff were incredibly friendly. The breakfast was also clean and delicious, and the price was just right. Highly recommend staying here!

The room was very clean and well-equipped. Since we had an elderly person with us, they thoughtfully arranged a quieter room for us. The front desk staff were incredibly detailed and attentive. The robot delivery for amenities was also very efficient; it automatically called the room phone upon arrival to notify us. Very satisfied!