UrCove By HYATT Guangzhou Canton Tower Exhibition Center Reviews

Excellent location, very close to Canton Tower and Guangzhou East Railway Station. Service was outstanding. Riel at the front desk was incredibly friendly and even upgraded our room. The room was spacious, spotlessly clean, and featured a bathtub. There's a Peet's Coffee downstairs, and we received two complimentary coffees. A special shout-out to Mia Nice for brewing such excellent coffee! Complimentary water and fruit were available at the front desk, and the breakfast spread was extensive. Overall, we were thoroughly satisfied with every aspect and will definitely be back!

The room was spacious and the facilities were excellent. The hotel, which opened last April, had no unpleasant odor in the room. The bathroom featured a separate wet and dry area, and the automatic flushing toilet was a particularly thoughtful touch. The room even came with a mini coffee machine, which was perfect for someone like me who needs a cup of Americano every morning. The toothbrush and slippers were also noticeably of high quality! I'll definitely choose this hotel again for my next business trip to Guangzhou.

The location is convenient, the rooms are spacious, and the facilities are good. The service was also excellent. However, the lighting system was a real pain; I just couldn't get any of the different modes to work properly and eventually gave up trying to adjust them.

A lovely experience. Clean, good location and good security

Excellent location and modern, well-equipped facilities. The rooms were spotlessly clean, fresh, and well-ventilated, free from any damp or musty odor. The front desk staff were incredibly helpful and attentive. I would definitely choose to stay here again on my next visit to Guangzhou!

This is a great hotel, I highly recommend it. CC provided excellent service, and all my requests made in advance were met. I was very satisfied with the room assigned, which offered an expansive view. The hotel also has a gym and a laundry facility, and is conveniently located very close to the subway station. I will definitely stay here again next time. urcove your friend

This was my second stay here. My favorite aspect remains the gym – it's spacious and very well-equipped. The rooms are also quite roomy. I also appreciated the quick food delivery by robot. The only slight disappointment was that the breakfast service felt a bit unprofessional.

The room was very new. While there were a few minor cosmetic imperfections in some small areas of the decor, there was thankfully no unpleasant renovation smell. The location is excellent, with a subway station serving three lines right nearby, making it incredibly convenient to get anywhere. They also offer a self-service laundry room and a gym, which was a great bonus.

My first trip to Guangzhou was fantastic! I was delighted by both the delicious food and beautiful sights. The location was superb, with a subway station right next door, making it incredibly convenient to get around. Taxis were also readily available. Our room was clean and spacious, and the breakfast was exceptionally tasty. Overall, it was an excellent choice!

Gym seems good but machines are terrible

The room's hardware, overall environment, and facilities were all excellent and quite new. I'm only giving half a star for service, purely because of one particular front desk attendant. I arrived at the hotel a little after 1 PM. There were two check-in counters; seeing a queue at one, I chose the attendant who ended up giving me the half-star service. After registering my ID, she informed me that my room wasn't ready yet and suggested I wait at the adjacent coffee shop, assuring me they would call when it was. I understood, so I went to the coffee shop to wait and charge my phone. My booking confirmation stated check-in time was 2 PM. As I was in a hurry to get into my room to unpack some luggage before heading out again in the afternoon, I returned to the front desk at 2 PM to inquire if my room was ready. Her reply was that no rooms had been cleaned yet, I would have to wait, and she couldn't provide a specific time. This time, I waited in the lobby lounge, continuing to charge my phone. After a while, I noticed a family, who had been checking in when I made my second inquiry, already had their room cards and were heading upstairs. So I proactively approached the desk again, and only then was I told a room was available, and she handed me my key card. The reason for this negative review is that, as a service professional, the attendant completely lacked basic service awareness and communication skills. Each time, beyond telling me the room wasn't ready and she didn't know when it would be, she offered no reassuring words or alternative solutions. In contrast, the young man handling check-ins at the adjacent counter displayed a much stronger service ethic; at the very least, his communication was far more pleasant. For example, when I asked about room availability, the young man next to her would respond: 'Housekeeping is currently rushing to clean rooms. It's possible some are already done but haven't notified the front desk yet. I'll go check a few rooms that are showing as being cleaned, and if one is ready, I'll get it to you as quickly as possible.' Such reassuring language isn't difficult to use. Moreover, the attendant I dealt with repeatedly told me she would call me as soon as a room was available, yet I ultimately had to go back to the front desk myself to ask for the key card (even though I was waiting right in the lobby, within her clear line of sight). Had I not seen guests who arrived and checked in *after* me receive their room cards, I would have continued to wait indefinitely if I hadn't gone to ask myself. It also seemed that this attendant did not maintain the same attitude towards all guests checking in concurrently. While waiting for my room in the lobby, I observed her enthusiastically interacting with other guests, even exchanging WeChat contacts to respond to their messages and requests at any time. I'm unsure if this treatment was due to me perhaps booking a special offer room, but shouldn't every guest be treated with respect and receive good service? I can't recall the last time I wrote a hotel review, but the service from this one front desk individual made me so uncomfortable that I could only bring myself to give it half a star.

## Location Just over 100 meters from Modiesha subway station, it's an easy walk to reach. Getting here from Guangzhou South Railway Station and then onward to Baiyun Airport is perfectly convenient using the subway. Overall, the location is quite good. ## Service As a Ctrip member, I received a complimentary upgrade to an executive room. The two ladies at the front desk were exceptionally thoughtful and polite – highly appreciated. ## Cleanliness The executive room was generously sized, and the high ceilings particularly contributed to a comfortable sense of space. While the room was generally clean, there was very noticeable grime on the showerhead and other areas in the bathroom, which significantly impacted the overall perception of cleanliness. ## Facilities I only stayed one night and didn't get to use the gym or laundry facilities. A minor inconvenience was that there was only one tissue box in the entire room. Also, it was surprising that small amenities like dental floss were not provided. I hope the hotel can improve on these small details to enhance the guest experience. Overall, for a room priced just over 600 RMB, the value for money is excellent. I would definitely consider staying here again.

I had a fantastic stay! Special thanks to Eva for her warm and professional service—her positive attitude really made a difference and made me feel very welcome. The hotel rooms are spacious, clean, and comfortable, and the staff throughout the property were extremely friendly and helpful. The gym was another highlight: large, well-equipped, and perfect for a full workout. Highly recommend this place for both business and leisure travel. I’ll definitely be coming back! ⸻ 这次入住体验非常棒！ 特别感谢Eva，她热情又专业的服务态度真的让我感到非常温暖和欢迎。 酒店的房间宽敞、干净又舒适，整个酒店的员工都非常友好和乐于助人。 健身房也很令人满意，空间大、设备齐全，锻炼起来非常方便。 非常推荐这家酒店，无论是商务还是休闲都非常合适。我一定会再来！

I had a very pleasant at UrCove this weekend. The room was spacious and comfortable. Staff was friendly and helpful. Except 2 comments. First, the air-con in the room was either too cold and cannot be adjusted to the desirable temperature. We’ve to switch on heat so the temp can stay a little higher. Second, a cockroach was found in the washroom when we went back to the room in the evening. I was impressed that the Housekeeping staff responded quickly to clean and sterilize the washroom. I suggest hotel to pay more attention to pest control.