The female receptionist on the night of June 7th, around 11 PM, had a terrible attitude. The male receptionist, on the other hand, was quite good.
I ordered food and accidentally put the wrong hotel address. The female receptionist didn't even try to help or coordinate. She left me at the front desk and then started chatting and laughing with her colleagues, completely turning her back to me. It also felt like she was looking at me with a sidelong glance. When you're traveling in an unfamiliar place, it's frustrating when staff ignore you and even roll their eyes at guests. Her attitude was extremely poor and left a bad impression.
Ironically, I even helped that same female receptionist translate for a foreign guest because she didn't understand English.
In contrast, the male receptionist was very helpful. He contacted the delivery service about the incorrect hotel address. Since there are many Ji Hotel branches on Beijing Road, he helped coordinate with another nearby Ji Hotel. I really appreciate his help.
Also, on the day of check-in, the corridor light outside my second-floor room was broken, making it very dark. I called the front desk, and they said they would fix it, but they didn't. I had to go to the front desk again before they took the issue seriously.
The cleaning lady for the room, however, was excellent. She helped with laundry service and even left a bag of toiletries and bottled water for me because I had the 'Do Not Disturb' sign on my door, so she didn't enter the room.
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