Guest User
April 22, 2025
We arrived at the hotel at 15:50, and the front desk staff said that the room we booked was being cleaned, saying that the previous guest checked out late and there was no time to clean, so we had to wait for ten more minutes. After waiting for ten minutes, I asked the front desk if it was ok, and then they said that it was still being cleaned and we had to wait a little longer. They could arrange an upgraded "more expensive" room for us, and they also arranged for us to go upstairs and take a look. The room also had a bathtub, which felt smaller than the booked room. It was the parent-child room type (Figure 1), but there was a bathtub behind the TV. While we were still considering, he suggested that he wanted to see the originally booked room. I said that cleaning was not important, and I just wanted to take a look at the door and compare the two room types. Then the front desk staff said that the previous guest had not checked out yet. He also kept emphasizing that the upgraded room was more expensive, saying that today's room rates were very high and asked us to consider it. If not, we would have to wait almost another hour.
This is the reason why I am most dissatisfied with the hotel's arrangement. As the only theme room in the entire hotel, it can allow guests to delay check-out if there is a reservation. The hotel allows check-out before 1400 and check-in at 1400, but it turns out that an additional 88 yuan can be used to delay the check-in by two hours. If I arrive on time at 1400, do I need to wait longer? I saw that the previous guest checked out at the lobby at around 15:45. At least it seemed to me that the hotel did not deal with the issue of non-check-out and check-in from the beginning, and hoped to get away with it by upgrading the room to a "more expensive" room type.
After waiting for more than an hour, I finally checked in at around 16:15. I went up to the room I originally booked (Pictures 2 and 3). The space was bigger than the "more expensive" rooms they said. At least there was a space behind the TV for sipping tea instead of a bathtub. The "more expensive" rooms did not have a bench next to the bathtub compared to the original room. I felt cheated.
The room smelled of cigarette smoke. The cleaning lady used steamed tea to remove the smell and clean the room for about half an hour. When I went up to the room, the cigarette smell was gone by 60-70%. But it was obvious that the half-hour cleaning was a bit careless. There were strange hairs on the bathtub and dust on the bed.
Since we only stayed for a few nights, we didn't clean the dusty side of the bed. After cleaning the next day, the dust spots were still on the sheets (Figure 6). In addition, the quilt cover, sheets, and pillows were all wrinkled. This continued on the third day. I felt that the cleaning staff did clean up other garbage, replace towels, and replenish items, but the bedding was only re-laid and not replaced for at least two or three days (Figure 7).
Original TextTranslation provided by Google