Royal Hotel

Fantastic location with excellent transport links, making it super convenient for dining and getting around. The room was spotless and fresh, beautifully decorated and cozy. The service was warm and attentive, and the price was incredibly reasonable. My stay far exceeded expectations – genuinely worth recommending! 🌟

This hotel truly exceeded my expectations. The room was surprisingly spacious with a chic and impressive decor. The service was meticulous and thoughtful, and the hotel is conveniently located right outside the metro station. Both the public areas and the restaurant were noteworthy, boasting excellent style and quality. What's most remarkable is that such an experience comes with incredible value for money. Highly recommended!

The room was clean and luxurious, the bedding was soft, and the morning tea was authentic and delicious. The service was warm and attentive, making for a truly wonderful experience. I'll definitely stay here again next time I'm in Guangzhou!

The hotel was incredibly difficult to find. The directions were so unclear; I drove around several times before finally seeing a sign that said to go into the mall and up to the fifth floor. The room reeked of cigarette smoke, even though I specifically requested a non-smoking room. The smell was everywhere, especially on the bed. Plus, there was no real window for ventilation, just one of those fake ones, as shown in the picture. The room was also very dusty. The metal frame around the mirror was peeling, and when I touched it, my hand was covered in gunk. The area underneath was also full of dust, looking like it had never been cleaned. The Wi-Fi was absolutely terrible. They gave me two options, but neither would connect. Eventually, they told me to connect to the room next door's Wi-Fi. The front desk attendant helped me connect by the door, but it disconnected as soon as I closed the door and walked towards the bed. What's worse, not only did the Wi-Fi not work, but it also blocked my mobile signal. My 5G wouldn't work either; I could barely send WeChat messages. Finally, at 2 AM, when I was ready to sleep, I discovered the bathroom light wouldn't turn off. I tried every switch in the room, but nothing worked. The front desk came up and said the switch was broken. They ended up having to flip the main circuit breaker to turn it off. When I woke up in the morning, all the lights were off and wouldn't turn back on. I had to climb up myself to flip the breaker back on. Overall, aside from the decent front desk service, everything else was a disaster. For 415 a night, I definitely won't be coming back. 😑😑😑

The lights in the room were constantly flickering and the alarm kept going off. When I spoke to the front desk, they mentioned a similar issue the night before. If a room is faulty, it shouldn't be assigned to another guest. We were moved to a new room after 10 PM, but the slippers there were visibly dirty and clearly hadn't been cleaned. Both rooms had the same layout, but the furnishings, including the front desk phone and bathroom counter decorations, were different. Breakfast was incredibly frustrating. Despite the serving hours being 7:00 AM to 10:00 AM, by 8-ish, there was hardly any food left, and everything was cold. Milk, soy milk, and rice porridge were all cold, with no side dishes. The only thing possibly left was fried noodles, which were also stone cold, hard, tasteless, and utterly unappetizing. None of the dishes were labeled, so I couldn't tell if something was a sweet potato, purple yam, or a mix of both. The toast was gone, and the machine was already turned off, leaving only cold croissants. The food was just awful. I tried to get an egg, but it still had chicken droppings on it. When I grabbed a cup for soy milk, it was chipped – whose responsibility would it be if I cut myself? The fried dough sticks were the hardest I've ever encountered; they seemed to have no flour and were completely inedible, even if they were pre-made, they should at least be chewable. We booked this hotel because of its 4.8-star rating, so why are we experiencing such issues now? The food quality is clearly unmanaged, and there are no hot dishes. If you can't provide hot food, don't claim to serve from 7:00 AM to 10:00 AM. If you do serve during these hours, then ensure your dishes are fully stocked. You charge 30 yuan per person for breakfast, so there should be a standard that reflects that. If you aim to be a high-end hotel, then you need to have the corresponding standards and systems in place. My experience was absolutely terrible, terrible, terrible!

This stay was absolutely fantastic! The front desk staff were incredibly warm, thoughtful, and professional during check-in. They even proactively offered us a free room upgrade, which was a wonderful surprise – it was more spacious and had a much better view. The room itself was clean and tidy, with all the amenities we needed, and the overall environment was comfortable and quiet. Excellent value for money. I'll definitely choose this hotel again next time, highly recommend it!

The hotel is very high-end and the surroundings are quiet. The front desk service was excellent, and they upgraded us to a room with a bathtub and a terrace. The mattress was a bit soft, but the soundproofing from the terrace glass was good. A suggestion for improvement: the air conditioner in the hallway vibrates quite a lot; it would be better to turn it off during quiet hours. The water was yellowish at first and needed to be run for a while, but I'm not sure if that's a city issue or a hotel issue.

Facilities: Okay Cleanliness: Okay Ambiance: Okay Service: Very good I often choose this hotel for business trips. It's alright.

Facilities: Comprehensive Environment: The interior is quiet, and I chose a room with a balcony that offers mountain views. Hygiene: The bedding was clean and virtually odorless, but there was unremoved trash in the crevices of the lounge chair, and the carpet needed cleaning. Service: The front desk staff were warm and attentive, helping me switch to a room with better internet.