Terrible experience, I'm never coming back. Here's why:
1. Arrived around 12 PM, couldn't check in until 1:30 PM. A large number of guests were piled up waiting in the lobby. When it finally hit 1:30 PM, a long queue formed at the front desk for check-in.
2. My friend and I both booked the Tingquan Pavilion rooms, paying over 800 per night. One was a king-size, the other a twin. Even though they were the same price, we were cruelly separated into Building 8 and the distant Building 1. Our request to change rooms and be in the same building was denied.
3. Room cleanliness was worrying. Upon opening the door, we were greeted by a damp, moldy smell. The mirror had dirty smudges, there were cigarette butts in the hot spring tub, and the tables and sinks were sticky. The balcony view was of a dilapidated, sparse small farm downstairs, overgrown with weeds, a waft of horse manure, and the roar of off-road vehicles.
4. Besides the pool and hot springs, the included children's play area was very perfunctory. There were no other good options for kids.
5. At the buffet breakfast entrance, the act of a staff member chasing after a child who just reached 1.2 meters, demanding 68 RMB, was utterly tacky.
6. Upon check-in, we registered for the so-called complimentary Dafengmen tickets. We received no SMS or any other booking notification. When checking out, I specifically asked if the reservation was successful and was told it was, and we just needed to provide our name and number at the scenic area. After driving a long way through traffic, we were told there was no ticket information!
All of these service experiences made me feel like it wasn't worth the 800+ RMB per night, even for a Saturday during the summer holiday!!!
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