Vienna Hotel (Guangzhou Baiyun International Airport T2 Terminal) Reviews

Response from Property: 哇！感謝您的超詳細好評和6張美圖！能把我們的位置、送機、衞生和周邊都介紹得這麼清楚，您絕對是“最佳推薦官”了！能讓您的趕機之旅更省心、更便利，是我們最大的目標。看到4.5分我們很開心，但也在想：是哪一點點小遺憾讓我們沒能拿到您心中的滿分呢？有任何反饋都歡迎隨時告訴我們哦！小維期待下次再為您服務，祝您一路順風！

Response from Property: 您好！ 非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞， 也是我們進步的動力， 我們會繼續保持熱忱， 致力讓每一位賓客享有賓至如歸的入住感受， 熱切期待您的再次光臨！ 歡迎您再回來體驗， 祝生活愉快！

Response from Property: 尊敬的客人，感謝您花時間為我們評分。看到您給出4分的同時，卻留下這樣的評價，我們感到非常抱歉和重視。“最差的經濟型酒店之一”這個描述，對我們來説是一個嚴肅的警醒。我們深知，這背後一定是在入住過程中的某些方面，給您帶來了非常不佳的體驗，可能涉及衞生、設施、服務或其他我們尚未察覺的問題。我們誠摯地為未能達到您的預期，甚至給您帶來糟糕的感受而致歉。您的評價雖然簡短，但對我們至關重要。我們正在內部進行全面自查，並會加強對客房清潔、設施維護及員工服務的培訓與監督。我們真心希望有機會能瞭解您遇到的具體問題（例如，是房間衞生、噪音、還是其他不便？），這能幫助我們進行最精準的改進。我們始終致力於為客人提供乾淨、舒適、物有所值的住宿體驗，顯然我們這次做得遠遠不夠。我們尊重您的評價，並會將其作為我們努力提升服務質量的重要動力。如果您願意給我們更多的反饋或指正，請隨時通過私信與我們聯繫。衷心感謝您的直言不諱。

Response from Property: Thank you for taking the time to share your feedback! We’re delighted to hear that you found our location convenient for a late arrival, enjoyed the airport pick-up service, and felt comfortable in the room. It’s also great to know that you appreciated the variety at breakfast and found our pricing reasonable. We note your rating of 4/5 and truly value your input—it motivates us to keep improving in every detail. Should you have any specific suggestions, we’d be happy to hear from you. We look forward to welcoming you back on your next trip!

Response from Property: Dear Guest, thank you so much for taking the time to share such a detailed stay experience. First of all, your recognition of our lobby manager's professionalism is a great encouragement to our team, and we will certainly pass on your praise to him. At the same time, we sincerely apologize for the two negative experiences you mentioned. Regarding the handling of the breakfast voucher at the front desk, which failed to reflect the flexibility and warmth of our service, we have already communicated and reviewed the situation with the relevant colleagues and will strengthen scenario-based training to ensure that our service is more personalized while adhering to regulations. Furthermore, regarding the soundproofing issue that bothered you, we have arranged for our engineering department to inspect the relevant rooms and will continue to optimize our room soundproofing solutions. Your feedback is a valuable motivation for our improvement, and we sincerely look forward to your next visit so that we can have the opportunity to provide you with a completely satisfactory stay.

Response from Property: Dear Guest, thank you for your review. Your feedback is like sunshine and rain, nourishing my heart. I love you! On behalf of the hotel, I extend my sincerest wishes to you. Please visit us often! Xiao Wei wishes you a safe journey and a pleasant trip!

Response from Property: 尊敬賓客您好:感謝您選擇我們維也納酒店廣州白雲國際機場T2客運大樓店，我們萬分榮幸能為您服務。酒店準備了多種不同佈局的房型以供不同客人選擇，滿意的話可以點個五星嗎，希望我們真誠的服務能夠帶給您更愜意的體驗，酒店全體員工衷心期待您的再次光臨

Response from Property: Thank you for the excellent rating! We are so happy to know you enjoyed your stay and like our hotel. Your feedback is very encouraging for our team. Hope to see you again!

Response from Property: Dear guests: Thank you very much for your high evaluation of our hotel. It is our purpose to serve you warmly and it is our duty to give you a good stay experience. Vienna welcomes you home at any time!

Response from Property: Dear guest: Thank you for choosing our branch. We are extremely honored to serve you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. If you are satisfied, can you order a five-star hotel? We hope that our sincere service can bring you a more comfortable experience. All the hotel staff sincerely look forward to your visit again!

Response from Property: 尊敬賓客您好：非常感謝你對我們酒店至高的評價，熱情為您服務是我們的宗旨，給你良好的入住體驗是我們應該做的，維也納隨時歡迎您回家！

Response from Property: Hello distinguished guest:thank you very much for your comment on our hotel .giving you a good experience is what we shpuld do.we look forward to seeing you again,wish you a pleasant journey.

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to share your valuable experience. We always value our guests' feedback, as it helps us continuously improve our service quality. First of all, we sincerely apologize for the issues you encountered during your stay, such as the room's cigarette smoke, the bathroom's unpleasant odor, and the breakfast experience not meeting your expectations. These issues truly fell short of our standards and affected your and your family's rest, which we take very seriously. We fully understand that you did not request a room change due to having children and the late hour, and we feel even more responsible for this. We have immediately reported these issues to the Housekeeping and Food & Beverage departments for a thorough investigation and rectification, including improving room ventilation and deep cleaning, inspecting the bathroom's ventilation system, and continuously optimizing the variety and quality of breakfast to provide guests with a more comfortable and reassuring stay. We are also very pleased that you were satisfied with the hotel's location and airport shuttle service. We are committed to providing our guests with convenient travel options, which is one of the core principles of our service. Furthermore, we especially appreciate your recognition of the hotel's value for money. We are committed to providing our guests with value-for-money and even better value accommodation experiences. Whether through our own channels or partner platforms, we strive to make our guests feel our sincerity and dedication. Your experience of this "super discount" is a testament to our commitment to high-quality service, which is a great encouragement to us. We sincerely apologize again for any inconvenience your stay may have caused. We sincerely look forward to serving you again on your future trips, and we will do our best to provide an even more perfect stay. Please feel free to contact us if you have any needs.

Response from Property: Dear guest, thank you for your evaluation. Your evaluation nourishes my heart like sunshine and rain. I love you. On behalf of the hotel, I would like to express my most sincere blessings to you. Please come and visit often! Xiaowei wishes you a safe journey and a pleasant trip!