Facilities: Well-equipped, American-style decor, everything is online and timeless.
Hygiene: Established cleanliness, but details like table corners could use more attention.
Environment: You can shop, eat, drink, play, and visit a museum all within the hotel.
Service: Everyone is on point, and the switchboard processes calls immediately.
As the only national brand among China's three platinum five-star hotels, it boasts unique historical and cultural elements, and is a symbol of China's reform and opening-up. Its history and ethos are evident. My first impression during check-in was that everyone was very busy; while check-in was slow, the staff were very pleasant. As a Lingkehui Gold Card member, in addition to a room upgrade, I also received complimentary breakfast and executive lounge access. If room availability allows, late checkout until 2 PM is possible. The hotel has a very high occupancy rate, with many foreign guests and airline crew. There might be some communication gaps between departments like housekeeping and restaurants. This time, my Deluxe King room was upgraded to a Red Kapok King Suite. The room, being older, combined with ongoing government construction nearby, meant the soundproofing was a bit lacking. The extra bed was too soft and a bit uncomfortable, and some other hardware in the room was a bit dated, but it didn't detract too much from the stay. On the first floor, there's an outdoor back garden with a small waterfall, both popular photo spots. I saw many people taking pictures, it was lively. The ornamental fish in the pond were huge. On the 4th floor, there's a free, public Garden Hotel Museum (closed Mondays), which is well worth a visit, explaining the development history of various hotels and just how amazing Garden Hotel is. You really must spend some time exploring it. The gym (well-equipped) and outdoor swimming pool (not heated) are on the other side of the 4th floor, with two squash courts (reservation required). All hotel signage is in Chinese, English, and Japanese. There's currently construction outside the hotel (the typical 'dong dong dong' sound of Guangzhou)... You really should experience our Garden Hotel with its Lingnan characteristics.
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