The Rayna Resort

The Rayna Resort Reviews

The Rayna Resort

No. 4, Pandao 1st Street, Wenquan Town, Conghua District, Guangzhou, Guangdong, ChinaView hotel details
The Rayna Resort
The Rayna ResortThe Rayna ResortThe Rayna Resort
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Guest Reviews of The Rayna Resort

9.3/10
Very Good
1822 reviews
Verified reviews
Location9.5
Amenities9.0
Service9.3
Cleanliness9.4
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All reviews(1822)
Positive reviews(1789)
Reviews with photos/video(1079)
Relaxing hot springs(403)
Friendly front desk staff(244)
Perfect for kids(132)
Great air circulation(97)
Clean pool(83)
Tasty coffee(38)
Has play area for children(28)
Negative reviews(33)
Guest User
Gg Bond Ocean Kuya Family Hot Spring Suite | 2-Bedroom 1-Living Room
Stayed in Jul 2026
Family
9 reviews
10/10
Outstanding
Posted on Aug 7, 2026
Yun Ya is our top choice for a hot spring getaway! We brought our family and kids for a hot spring vacation, and the overall experience was very satisfying. The front desk staff, particularly Miss Feiyan, provided excellent service. The hotel lobby also features a bookstore and a coffee bar! Our stay was comfortable and quiet, with a relaxing atmosphere overall. It's perfect for friends to gather, unwind, and escape the city noise. Definitely worth another visit!
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Response from Property: 非常感謝您將雲雅作為温泉度假首選！很高興您攜家人小朋友擁有愜意旅程，由衷感謝您對前台飛燕小姐姐服務的認可，我們會把這份好評轉達給她。愜意的書吧、咖啡吧，安靜舒適的客房，希望能讓您暫時遠離城市喧囂，享受鬆弛的度假時光。期待您與家人、好友再度相聚雲雅，靜候重逢！
Guest User
Gg Bond Ocean Kuya Family Hot Spring Suite | 2-Bedroom 1-Living Room
Stayed in Jul 2026
Family
1 reviews
10/10
Outstanding
Posted on Aug 5, 2026
This place is perfect for a family summer trip! My child had so much fun they didn't want to leave. The lobby's book bar was a great spot to relax with coffee and unwind from chasing after the little one. The pool was a blast for splashing around, and Ms. He was incredibly thoughtful and attentive. It was such a relaxing and enjoyable vacation experience.
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Response from Property: 感謝您選擇我們開啟暑期親子之旅，看到小朋友玩到捨不得離開，我們由衷開心！很高興大堂書吧、泳池能為您緩解遛娃疲憊，也十分感謝您認可何小姐貼心周到的服務，我們會把這份讚美轉達給她。我們持續用心打造適合親子家庭的度假環境，期待您和寶貝再次前來，繼續享受悠閑愜意的時光。
Guest User
Garden-View Hot Spring Suite | 2-Bedroom 1-Living Room
Stayed in Jul 2026
Family
5 reviews
10/10
Outstanding
Posted on Aug 5, 2026
We chose this hot spring hotel for our family vacation, and the overall experience was excellent. The environment was quiet and comfortable, the hot spring pools were clean, and the front desk staff, Minxia, provided great service. My whole family had a wonderful time. It's perfect for a family trip and highly recommended.
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6/8
Response from Property: 感謝您攜家人選擇我們酒店度假，十分開心您和家人擁有愉快的旅程！很高興敏霞貼心的服務能得到您的認可，我們也會繼續用心做好服務。園區環境與温泉潔凈度我們會持續維護，清幽的環境希望能給更多家庭帶來放鬆時光，期待闔家再次光臨，祝您萬事順遂！
MiniPIG
Cherry Blossom Two-Bedroom Two-Living Room Hot Spring Suite with Panoramic Terrace and Private Tub
Stayed in Jun 2026
Family
10 reviews
10/10
Outstanding
Posted on Aug 4, 2026
The food at the Chinese restaurant was excellent, and the environment was peaceful. It's a shame the weather was bad on the day of my stay; I regret not being able to cycle on the greenway.
Original textTranslated by Google
Response from Property: 尊敬的賓客，非常感謝您的評價！很高興中餐廳地道的出品、清幽安靜的環境收穫您的喜愛。十分惋惜入住當日天氣欠佳，讓您錯失沿綠道騎行的體驗。期待往後遇上晴朗好天氣，歡迎您再次到訪，品嚐美味佳餚，暢快打卡流溪河綠道，邂逅山野風光。
XiaojunSunny
Deluxe Hot Spring Suite | 1-Bedroom 1-Living Room
Stayed in Jun 2026
Other
8 reviews
9.5/10
Amazing
Posted on Jul 6, 2026
A hidden gem of a hotel, offering a tranquil escape from the bustling city. The lush greenery effectively blocks out external noise, and the public areas are uncrowded and peaceful. Sitting on the terrace, enjoying the breeze and just relaxing, the serene atmosphere brings a special sense of calm. Special thanks to Kaxin at the front desk for her excellent service.
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Response from Property: Thank you for choosing this tranquil retreat amidst the bustling city. We are delighted that the lush gardens and serene terrace have provided you with a respite from the noise and allowed you to find relaxation and peace. We are also particularly pleased that you appreciated Jiaxin's meticulous and thoughtful service. We are always committed to protecting every serene view and providing attentive service. If you enjoyed your stay, we look forward to receiving your full five-star review on your next visit. We eagerly await your return to the terrace to enjoy the breeze and relax.
Guest User
Garden-View Hot Spring Double Bed Suite | 2-Bedroom 1-Living Room
Stayed in Apr 2026
Family
48 reviews
10/10
Outstanding
Posted on May 9, 2026
The suite was very convenient for staying with children, and they provided a crib. The front desk staff was also very responsible. The restaurant food was delicious, and there's a greenway right below the hotel, which is great for taking kids for a stroll. We'll definitely come back again.
Original textTranslated by Google
Response from Property: Thank you for your kind review! We are delighted that the suite and baby play area provided you and your baby with a comfortable and convenient stay. We also appreciate your recognition of the front desk service and the restaurant's cuisine. The hotel is located right next to a greenway, making it a wonderful place to take your child for a stroll. We will continue to focus on providing excellent service and look forward to your next visit!
Guest User
Deluxe Hot Spring Suite | 1-Bedroom 1-Living Room
Stayed in Apr 2026
Couple
5 reviews
10/10
Outstanding
Posted on May 9, 2026
The rooms are clean, hygienic, and tastefully minimalist. The environment is elegant and tranquil, perfect for a long-term stay to relax and rejuvenate. You can cycle along the greenway or fish by the Liuliuxi River. It's an excellent place for a vacation and rest. The hot spring town is very close, offering convenient access to food and entertainment. There are also many farmhouses nearby where you can slowly savor delicious meals. Plus, there are sightseeing attractions like Tianhu Lake, making it a great spot for families with children.
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Response from Property: 感謝您這麼用心的真實好評！很高興我們乾淨整潔、清幽安靜的居住環境，能讓您放鬆身心、舒心休養～周邊綠道騎行、流溪河垂釣、天湖遊玩，還有近在咫尺的温泉與特色農莊美食，就是希望給大家度假旅居帶來滿滿的愜意。我們會繼續用心做好服務與環境，期待您和家人小朋友常回來小住、休閑度假，祝您生活愉快！
Guest User
Garden-View Hot Spring Suite | 2-Bedroom 1-Living Room
Stayed in Jan 2026
Family
3 reviews
10/10
Outstanding
Posted on Feb 22, 2026
An unexpected surprise! The room was clean, the hot spring was very comfortable, and breakfast was good too. The service was excellent.
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Response from Property: 非常感謝您的用心好評！能為您帶來舒適愜意的體驗，我們倍感開心。祝您生活愉快，期待再次與您相遇！
Guest User
Garden-View Hot Spring Suite | 2-Bedroom 1-Living Room
Stayed in Jun 2026
Family
1 reviews
10/10
Outstanding
Posted on Jul 26, 2026
The environment is beautiful, and the facilities are comprehensive, making for a very comfortable stay. The room balcony even has a hot spring tub, so you can enjoy a soak while admiring the distant mountains and forests – it's incredibly relaxing! The breakfast is also good, and if you don't feel like going far for dinner, the hotel restaurant is a great option with good quality food and value for money.
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Response from Property: 由衷感謝您細緻完整的滿分好評與補充點評！很高興陽台私湯配山林景緻、豐富餐食、高性價比餐廳可以帶給您舒適入住體驗，大堂書吧咖啡休憩區、潔凈泳池等休閑配套也收穫了您的喜愛。我們已將您的認可轉達給何小姐，貼心高效地響應賓客需求是她一貫的服務準則。我們會持續打磨環境、餐飲與各項服務細節，堅守清幽鬆弛的度假氛圍，期待您再次前來暢享愜意山居時光。
5678765
Family Friendly Hot Spring Panorama Suite - 3-Bedroom (Mahjong, Terrace, Soaking Tub)
Stayed in Jul 2026
Family
4 reviews
10/10
Outstanding
Posted on Aug 5, 2026
Booked the family room and the kids loved it. The adults had a great time playing mahjong too.
Original textTranslated by Google
Response from Property: 感謝您選擇我們的親子房，開心小朋友十分喜愛，也很高興大家能舒心娛樂。特別暖心得知前台大姐分享自家花生給晚去泡温泉的您，這份小小的心意能被喜歡我們特別感動。我們會繼續用心營造温暖有煙火氣的度假氛圍，期待一家人再次前來，泡温泉、休閑小聚！
Guest User
Joyful Panorama Room with Private Tub
Stayed in Dec 2025
Couple
14 reviews
10/10
Outstanding
Posted on Jan 17, 2026
Nestled by the Liuxi River, surrounded by mountains and water, the air is rich in negative ions and the environment is truly wonderful. The room was cozy and comfortable, with an absolutely stunning and expansive balcony offering a bamboo forest view. The hot spring water was of excellent quality, clean, and hygienic. The service was thoughtful and attentive. Highly recommended!
Original textTranslated by Google
Response from Property: Thank you so much for your recommendation! We are delighted that the beautiful scenery along the Liuxi River, the bamboo grove terrace, and the excellent hot springs left a wonderful impression on you. We will continue to maintain our high standards of hygiene and attentive service, and we look forward to your next visit to enjoy this tranquil experience!
Guest User
Deluxe Twin Hot Spring Suite | 1-Bedroom 1-Living Room
Stayed in Dec 2025
Other
10 reviews
10/10
Outstanding
Posted on Jan 5, 2026
Facilities: Great, the hot spring water quality is excellent. My skin felt much smoother after a soak. Hygiene: Clean. Environment: Beautiful, with good air quality – it's really beneficial for your lungs. Service: Attentive. If we had any issues, the staff were always there at a moment's notice.
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6/10
Response from Property: 我們珍視每一位客人的反饋，這激勵我們不斷臻於至善。衷心期盼在不久的將來，能再次恭候您的光臨，為您續寫完美居停篇章。
Xinyuangongzhu
River-View Hot Spring Suite | 2-Bedroom 1-Living Room
Stayed in Dec 2025
Family
2 reviews
9.5/10
Amazing
Posted on Jan 2, 2026
Although the hotel is small, it's very clean and quiet. The bedding was spotless, and I slept really well. The air was fresh, and the room had a river view. The service was excellent, and surprisingly, they even delivered a sweet soup to each of us in our rooms – a lovely little surprise!
Original textTranslated by Google
Response from Property: 感謝您的認可呀！雖然咱們酒店面積不算大，但一直用心做好衞生和服務，能讓您睡得舒心、收穫小驚喜，我們特別開心。窗邊的河景能被您喜歡也超榮幸，期待再次為您服務，祝您一切順遂～
Chaoge422
Joyful Panorama Room with Private Tub
Stayed in Nov 2025
Solo traveler
9 reviews
10/10
Outstanding
Posted on Jan 17, 2026
The room is very spacious with a private hot spring tub. The environment is beautiful, situated on a hilltop. The hygiene is excellent, and the service is great. The public hot spring pools are clean and comfortable. The surrounding greenway along the river is perfect for a relaxing walk.
Original textTranslated by Google
Response from Property: 感謝您的詳細分享！山頂的温泉和周邊徒步綠道確實是我們的特色體驗，很高興您都喜歡上了。我們會繼續維護好乾凈的環境和貼心的服務，等您下次再來解鎖更多美好！
Guest User
River-View Hot Spring Suite | 2-Bedroom 1-Living Room
Stayed in Mar 2026
Family
4 reviews
9.0/10
Great
Posted on Jun 17, 2026
The room is nice and big, the hot spring in the room was comfortable, a bit a little in nowhere but very calm and in the middle of nature. There's a restaurant in the hotel otherwise it's easy to call a car to drive to the town center only 15 minutes away
Response from Property: 非常感謝您細緻真實的好評！很高興寬敞舒適的客房、房間私湯温泉得到您的喜歡。酒店選址偏靜謐山野，雖然離鎮區稍遠，但也正因如此格外清凈，沉浸式親近自然；店內配有餐廳用餐便利，打車前往鎮中心也衹需 15 分鐘。我們會繼續用心做好服務，期待您下次攜家人朋友再來泡湯度假！