Mandarin Oriental Guangzhou

A perfect stay experience. The room style, hotel location, restaurant food – everything was excellent. No other hotel in Guangzhou around the 2k price range can compare. Every day when I returned after a concert, the room had already been cleaned and the turndown service prepared. The pool and jacuzzi experience was also fantastic, and every staff member I encountered was very attentive. The only minor drawback was a slight musty smell in the room carpet, but after I reported it to the hotel, they immediately arranged for two air purifiers. They even helped coil up my charging cables. I love everything about this place. Being able to extend check-out to 2 PM due to a flight delay was a lifesaver. From now on, whenever I come to Guangzhou, I will only choose the Mandarin Oriental.

I was upgraded to a deluxe king room, which was elegantly furnished with comfortable bedding. The hotel breakfast was plentiful and delicious. The staff were also polite and attentive. Overall, I had a fantastic stay.

The rooms were fine, but I have to give a negative review for the concierge service. I was with my child and in a hurry to register my car plate number before heading out. However, the concierge, a man with glasses, was engaging in a lengthy and polite conversation with a foreigner and completely ignored us. Even though I was standing there with my child for several minutes, no one bothered to approach us. I finally had to interrupt their enthusiastic chat to ask if someone else or the check-in desk could register my car plate. I received a cold and quick 'no' – a stark contrast to the warm interaction he had with the foreign guest. After waiting for a long time and seeing no end to their conversation, and with my one-year-old getting restless, I went to the check-in counter to ask if they could help with the car plate. It was then that a nearby check-in staff member took us back to the concierge desk, where someone there *did* register my car plate. I was utterly confused! Turns out, it *was* possible. So, is concierge service only reserved for foreign guests, and we don't even deserve a smile? He knew I had a baby and had been waiting for almost ten minutes, yet he was completely indifferent. This is hard to assess... The hotel facilities and cleanliness were fine. The doorman when we left was very enthusiastic. The breakfast, to be honest, was really just mediocre! The French toast was alright, but the rest was truly unremarkable... especially the waffles, which were hard and unappetizing, and the eggs were very average. Three days, two nights – next time I visit friends in Guangzhou, I definitely won't choose this place again! Though I was happy they upgraded my room type when they saw I had a small baby.

Great location, very convenient for getting around. The staff were friendly and the executive lounge's happy hour with unlimited drinks was a definite highlight! 😍 Overall, a fantastic stay! I'll definitely choose this hotel again next time I'm in Guangzhou.

The service was excellent, and the room was very well-maintained, with a decor style somewhat reminiscent of Bulgari. The TANG restaurant was also great; one of the male servers was particularly good and very attentive.

From the moment I arrived at the hotel, the staff's service was impeccable. After checking in, the front desk attendant wished me a happy birthday, arranged a quiet room for me, and even prepared a birthday cake and some small surprise decorations. I absolutely loved the handwritten birthday card, and the cake was delicious. I was so happy and had a truly special birthday! Special thanks to customer service attendant Yamy for her thoughtfulness, and another thank you to Lar from Guest Relations for arranging the surprises and the handwritten birthday card. I will definitely stay here again next time I'm in Guangzhou!

Highly recommended! It has a wonderful oriental vibe and is conveniently located near shopping malls. Plus, Bingsheng, which is delicious, is right across the street. It's a great hotel for exploring and enjoying.

I drove to the hotel, and from the moment I entered the underground parking garage, the signs were unclear. I circled around a few times and finally asked someone for directions to the elevator entrance. However, the elevator entrance had no Chinese signage, only an English hotel indicator. First-time guests would 100% not be able to find it! That door was a hidden, automatic door with no markings, just like a solid bronze wall. No one would know it was an elevator entrance; I also spent a long time searching and asking people before I found out, as shown in Figure 1. In the room's bathroom, the shower system had no hot and cold water labels. I didn't know which way to turn to get hot or cold water, nor did I know if the control switch for the overhead shower and the handheld shower was up or down. I had to figure it out by trial and error! When I turned on the switch, because there were no hot/cold or overhead/handheld shower labels, cold water poured down from above, giving me a chilling surprise! As shown in Figure 2 and Figure 3. Breakfast was inconvenient due to the small dining area and too many guests, which meant long queues. The staff's attitude wasn't very good either! Many online reviews are seriously inconsistent with the reality. This hotel definitely needs significant improvement!

My first time in Guangzhou was fantastic! I'll definitely be staying here again next time I visit. The staff were all so kind and welcoming. As soon as my taxi pulled up, someone was there to help with my luggage. The room was huge and super clean, and the extensive use of red cave stone was really beautiful. The bedding and linens were high-thread-count and very comfortable. Plus, having a mall right downstairs made shopping incredibly convenient. They were also very prompt and professional in helping resolve any issues. My trip was too rushed this time to try the dining or the cakes, but next time I'd love to stay a whole day without even leaving the hotel!