CHEERMAY HOTELS (Guangzhou North Station Huaguoshan Park Metro Station) Reviews

This was by far the best hotel experience I've ever had 🏨. The room was incredibly smart overall, and even the bathroom had motion-sensor lights. Since I had an exam the next day, the hotel staff arranged a quiet room for me. The room had great natural light, and the transportation was very convenient. There were also plenty of delicious local eateries nearby, like pig's trotters rice and claypot dishes.

Very far from downtown Guangzhou

卫生：okay 服务：good 环境：I like it Convenient transportation

Very tidy!

I must give a perfect score to Guangzhou Chaoman Hotel and Ctrip for their thoughtful service! I accidentally booked the wrong check-in date, and I was worried about how to handle it. However, after contacting Ctrip, their customer service responded very quickly and patiently, immediately helping me coordinate with the hotel. The staff at Chaoman Hotel were also incredibly accommodating, not making a fuss about my mistake at all, and quickly helped me change the check-in date. The whole process was smooth and hassle-free. The hotel experience itself was also fantastic. The room was clean and tidy, with complete facilities, and I had a very comfortable stay. Both the platform's efficient assistance and the hotel's personalized service made me feel very warm and completely resolved my travel mishap. I will definitely choose Chaoman again next time I'm in Guangzhou, and I will continue to trust Ctrip's service and recommend it to my friends!

This hotel is conveniently located with easy parking, clean and hygienic, and offers excellent service; it's definitely worth staying at.

Facilities: Excellent facilities, the smart home system is especially convenient. Cleanliness: Clean and tidy, no dirt. Environment: Good environment. Service: Warm and welcoming service; they helped with late check-out and room upgrade.

The room was clean and the front desk service was good.

It was alright, but the basic room type felt average, a bit dark, enough for just sleeping. However, the room I was given had mold on the ceiling. It was room 212. I upgraded the room type myself for 30 yuan, which also included 10 yuan for cleaning after I stayed there for a while. I posted this in the hope that if you see room 212, just ask to change rooms and don't waste money upgrading.

The check-in process was utterly awful. The good reviews were largely fabricated or solicited from other guests. (I've been solicited for good reviews multiple times before.) 1. The front desk staff failed to understand the guests' needs. On June 20th, I checked into room 8209 through the front desk. During the check-in process, I was told not to stay near the elevator, but they still assigned me a room facing the elevator. The room type was extremely poor, and the phone was broken and unreliable. Rooms 8208-8212 also faced the elevator, and the room types were also very poor. 2. The front desk staff was unfamiliar with the staff. After discovering the poor room type and visually oppressive feeling, I was forced to contact the front desk through Ctrip to change rooms. The change process was also very difficult. The front desk staff were unfamiliar with the room locations and types, and were unable to accurately announce the remaining unoccupied rooms. We finally managed to change rooms after we consulted the floor plan behind the door to find out which rooms were still occupied. 3. The room was falsely advertised as having a window. After changing rooms, we discovered the window was fake. Outside the window was a concrete partition?! The windows don't allow ventilation, and the cement room presents a safety hazard. If someone with ulterior motives were hiding inside, the consequences would be disastrous if the guests promptly opened the curtains to inspect the room. (See the cement room in the picture below.) 4. The room amenities are old and damaged. The bedside table is severely tilted, and the wallpaper is aging and bulging in many spots. (See the picture below.) 5. The service quality is inconsistent, with inconsistent words and deeds. On previous stays, the front desk offered to deduct 50 yuan from my extra time with a positive review when I was planning to add extra time. Before checking out this time, I asked if I could use the positive review as I did on previous stays, but they said it was impossible. They had offered to deduct extra time with a positive review several times before, but now they can't. I would understand if it had always been impossible, but I can't understand why it was possible before and now it's not. The above statements are true and are written in chronological order based on my stay. If you have any questions or disagreements, please contact me by phone.

The room was spacious, quite clean, and the heating was very effective. Overall, it was a good experience!

The environment is clean and hygienic, the front desk service is good, and parking is convenient and quick.

The room is very spacious and comfortable. The room is also very smart. The lights are all on when you open the door. You can also park for free. The front desk service is also very good. There is also a food court nearby, which is very convenient for eating supper. It is worth recommending! R

The staff is very nice, helpful and friendly. They are willing to help. The location is close to Sunac. It takes about 15 minutes by Didi. The price is not expensive. I recommend it to other friends who are looking for cost-effectiveness.