No. 2133 Guangyuan East Road, Tianhe District, Guangzhou, Guangdong, 510010, ChinaView hotel details
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Guest Reviews of Hoikong boutique hotel
9.1/10
Good
1037 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities9.1
Service9.4
Cleanliness9.0
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All reviews(1037)
Positive reviews(972)
Reviews with photos/video(118)
Classy environment(42)
Easy to get around(37)
Friendly front desk staff(36)
Delicious breakfast(28)
Convenient parking(23)
Stayed multiple times(22)
Perfect for business trips(14)
Tasty coffee(4)
Negative reviews(65)
Guest User
Superior Double Room
Stayed in May 2026
Business traveler
2 reviews
10/10
Outstanding
Posted on Jun 26, 2026
"There are many wholesale markets nearby and the transportation is convenient. The hotel staff are very enthusiastic and the service is excellent. I will definitely stay here again next time!"
Response from Property: 感謝您對凱港酒店好評!非常高興您對酒店環境和服務的稱讚。出門在外,住的舒心是每個旅客的期望,也是酒店服務的終極目標,我們會不斷努力提供更至上的服務,令您的旅途盡善盡美,期待您再次選擇凱港酒店,祝旅途愉快,生活幸福。
Guest User
Deluxe Double Room
Stayed in Mar 2026
Other
28 reviews
2.0/10
Posted on May 1, 2026
This is the most terrible hotel I've ever been to in the world! If you don't want to ruin your stay in the city, don't stay here. The room is completely covered in mold, just like the other rooms, even the kettle is covered in mold!!! It's good that I looked. Staying in this hotel is very life-threatening. The staff doesn't care about you at all, no one wants to do or decide anything. The cleaners will be rude to you, break into your room without your permission, I felt unsafe there. I am attaching all the photos of the room below.
6/12
Response from Property: Dear Guest, Thank you for choosing to stay at Kaigang Boutique Hotel and sharing your experience with us. We are very sorry that we were unable to provide you with a satisfactory stay and service experience. We will definitely take your valuable feedback seriously and make improvements. Please witness our progress and improvements. We sincerely look forward to your next visit and wish you success in your work and happiness in your life.
Steven Kwee
Preferential Big Bed Room
Stayed in May 2026
Family
12 reviews
7.0/10
Posted on Jun 28, 2026
The room has a cigarette smell.
The location is good.
Lobby also have smell.
Response from Property: 感謝您對凱港酒店點評,感謝您反饋的這些問題給我們,對於您提出的問題我們會進行改進,期待您再次選擇凱港酒店,祝旅途愉快,生活幸福
Guest User
Superior Room (2 Beds)
Stayed in Apr 2026
Business traveler
4 reviews
4.0/10
Posted on May 6, 2026
The reception looks good, the rest of the hotel is in bad condition. Did not like the place at all. The images of the rooms are AI generated and the actual condition of the room is quiet bad. The carpets have a musty smell and the wall has mold on it. When we asked for a better room, they asked us to pay more. The front desk workers do not know english and will not even try to communicate and make things easy.
6/10
Response from Property: Dear Guest, Thank you so much for choosing to stay at Kaigang Boutique Hotel and sharing your experience. You mentioned wanting a better room, and while it's true that different room types require a price difference, we did change it for you free of charge. We upgraded your room free of charge. If you were truly dissatisfied, we could have offered you a free refund, but you refused and even extended your stay for two more days without receiving any complaints. We sincerely regret that we couldn't provide you with a satisfactory stay and service experience. We will definitely take your valuable feedback seriously and make improvements. We look forward to seeing your progress and sincerely hope you will visit us again. We wish you success in your work and happiness in your life.
Guest User
Superior Room (2 Beds)
Stayed in Apr 2026
Family
4 reviews
10/10
Outstanding
Posted on May 3, 2026
Excellent, really good! The service is great too. I recommend everyone to come here!
Original textTranslated by Google
Response from Property: Dear Guest, Welcome to Kaigang Boutique Hotel! Thank you for your thoughtful review. Your praise is invaluable, and your positive word-of-mouth is the best reward. We will continue to listen and strive for excellence. We look forward to your next visit and wish you a pleasant stay!
Guest User
Preferential Big Bed Room
Stayed in Feb 2026
Family
5 reviews
10/10
Outstanding
Posted on Mar 17, 2026
Great location. Staff is very friendly also. Will recommend to stay there
Response from Property: We are delighted that you had a pleasant and satisfying stay at Kaigang Hotel. We are honored to receive your praise. We always adhere to the principle of service first and provide warm service to every guest. We will continue to strive for excellence. Kaigang sincerely looks forward to your next visit. We wish you a happy life and success in your work!
Guest User
Preferential Big Bed Room
Stayed in Jul 2026
Business traveler
8 reviews
9.5/10
Amazing
Posted on Aug 8, 2026
Clean and tidy, and very conveniently located. I stay here every time I'm on a business trip.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇凱港精品酒店(廣州火車東站沙河服裝城店),也感謝您對我們“乾淨整潔、交通便利”的認可。很高興每次出差都能為您提供舒適、安心的住宿體驗,讓您出行更省心。我們會繼續保持服務與環境的用心細緻,期待您下次再來,給您帶來同樣的舒適與便捷。祝您工作順利、旅途愉快!
Vishal Paniger 96
Superior Room (2 Beds)
Stayed in Jun 2026
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Jul 3, 2026
this good customer service and this person help me alot. really recommend this hotel for indian brother
Response from Property: 很多人擦肩而過,來不及遇見,轉眼就是永遠,凱港最大的榮幸就是能遇見您,謝謝您對凱港家的滿分好評,您的鼓勵與支持是我們家人們前進的動力,我們會用心做好服務期待着與您下次相遇,祝您快樂!
Guest User
Preferential Big Bed Room
Stayed in May 2026
Couple
10 reviews
10/10
Outstanding
Posted on Jun 28, 2026
Stayed here for 1 night to have a small stop over and rest from travelling. Was nice and quiet and the girl room was in good condition.
Response from Property: 很多人擦肩而過,來不及遇見,轉眼就是永遠,凱港最大的榮幸就是能遇見您,謝謝您對凱港家的滿分好評,您的鼓勵與支持是我們家人們前進的動力,我們會用心做好服務期待着與您下次相遇,祝您快樂!
Mahabir Agrawal
Preferential Big Bed Room
Stayed in May 2026
Business traveler
57 reviews
10/10
Outstanding
Posted on Jul 17, 2026
Great hotel great location for clothing wholesale market shahe .staff are great rooms are very comfortable.hotel is very clean and cool to stay .i recommend everyone traveling for business of cloth should stay in hoikong hotel.many restaurants nearby .
Response from Property: 親愛的客人,您好!非常感謝您選擇入住凱港精品酒店(廣州火車東站沙河服裝城店)並分享這麼用心的評價。得知您對酒店優越的位置、周到的員工服務、舒適的房間以及整潔清爽的環境都感到滿意,我們特別開心。酒店鄰近沙河服裝批發市場,也希望為每一位來此奔忙的客人帶來便利與放鬆。感謝您的真誠推薦,期待您下次再來,我們將繼續用温暖貼心的服務迎接您。
Aff Kacak
Deluxe Double Room
Stayed in May 2026
Couple
3 reviews
6.5/10
Posted on Sep 2, 2026
Unfortunately, this was a really disappointing stay. The room was dull, messy, dirty, and did not feel hygienic at all. Cleanliness is especially important to us, and as Muslim guests, we also need a clean and comfortable space where we can pray. Unfortunately, we did not feel comfortable or fully at ease in the room during our stay.
The main reason we chose this hotel was because it is conveniently located near the hospital, as I was staying there while visiting my mum who was receiving treatment nearby. However, considering the price we paid, I believe guests deserve a much better room and overall environment than what we experienced.
There was also a situation at the lobby where someone was smoking continuously without seeming to care about the other guests around them. This made the common area uncomfortable and, in my opinion, the hotel should have better control over smoking in shared spaces.
Another major disappointment was the lack of proper hotel Wi-Fi access, which is a basic facility I would expect from a hotel nowadays.
The service from the staff was one of the better parts of the stay, but unfortunately, the condition of the room and the lack of basic facilities had a much bigger impact on our overall experience.
I sincerely hope the hotel management will take these concerns seriously and improve the cleanliness, room condition, hygiene standards, Wi-Fi facilities, and management of smoking in public areas. This would not only provide a better experience for guests but also help maintain a good image for tourists visiting the area.
Overall, I would not consider staying here again unless significant improvements are made.
Response from Property: 親愛的客人,您好!真心抱歉這次入住未能給您帶來舒適、安心的體驗。您提到的房間昏暗凌亂、衞生不足,我們對此感到非常難過;同時您反映的大堂公共區域吸煙管理不到位,也讓其他客人的休息受到影響,我們會認真重視。關於Wi-Fi體驗不佳的問題,我們同樣理解您的失望。也感謝您認可我們的員工服務。後續我們會在相關方面持續提升,期待未來有機會重新為您帶來更好的入住感受。
Guest User
Preferential Big Bed Room
Stayed in May 2026
Family
1 reviews
10/10
Outstanding
Posted on Jun 25, 2026
Place is conveniently near Modern Guangzhou hospital. Room is clean and staff is very helpful.
Response from Property: 深沉的夜幕,衹因你的到來,瞬間綻放出萬千的星光。客官您的滿意就是我們最大的榮幸哦~~
Guest User
Preferential Big Bed Room
Stayed in Jun 2026
Couple
1 reviews
10/10
Outstanding
Posted on Jul 13, 2026
Pretty good. Don't even have to park yourself, there's a dedicated attendant for that.
Original textTranslated by Google
Response from Property: 看那天地日月,恆靜無言;青山長河,世代綿延;就像在我心中,你從未離去,也從未改變。棒棒的五分好評,凱港也給客官666個贊
Guest User
Superior Double Room
Stayed in Jun 2026
Business traveler
2 reviews
10/10
Outstanding
Posted on Sep 5, 2026
been there twice … still planning for more visit in this hotel. very friendly staffs
Response from Property: 尊敬的客人,您好!非常感謝您再次選擇凱港精品酒店,並分享這次入住體驗。看到您提到“還計劃再去”,我們感到由衷的欣喜;同時也感謝您對我們員工友好的認可。我們會繼續用真誠與細緻的服務,讓每一位客人都能感受到賓至如歸的温暖。期待您下次光臨,願您在酒店收穫更舒適、更安心的旅途體驗。
Asulin
Deluxe Double Room
Stayed in Apr 2026
Business traveler
18 reviews
8.0/10
Very good
Posted on May 28, 2026
Great value for money. Clean environment, friendly staff, and good amenities. Would happily return in the future.
Response from Property: 很高興您在凱港酒店有一次愉快並且滿意的入住,凱港得到您的讚許,我們覺得非常的榮幸,我們一直秉承服務至上的理念,為每一位客人提供有温度的服務,我們會繼續努力前進,凱港衷心期待您的再次光臨,祝您生活愉快,工作順利!