Tian Mu Lu Jia hotel (Guangzhou Shiqiao Metro Station Zhuanhui Plaza Store) Reviews

Response from Property: Hello, thank you for sharing your stay. We sincerely apologize for the situation you described, which you mistook for personal hair in the room. We understand how important a clean and hygienic experience is to you. We will take this seriously and continuously improve our cleaning details and management standards to ensure every guest can stay with peace of mind. We look forward to providing you with an even better experience in the future and welcome you back again.

Response from Property: Dear Guest: Hello, thank you so much for sharing your stay experience and providing valuable feedback and suggestions. We have made timely improvements. We apologize that we were unable to leave you with a perfect memory this time, and we look forward to making up for it next time (please give us a chance!). We are working hard, and Xiaotian looks forward to seeing you witness it!

Response from Property: Dear Guest, We are deeply shocked and ashamed after reading your review. We sincerely apologize for the unpleasant experience you had during your stay, especially the inconvenience and unpleasantness caused by the improper handling of the toilet clog. This is far from our expected service level and completely fails to meet our promises to our guests. We would like to conduct a thorough review and explanation of the issues you raised: Regarding the toilet clog and its handling: First of all, regardless of the cause of the toilet clog, our primary responsibility as the service provider is to resolve the problem for our guests as quickly as possible, not to shirk responsibility or create obstacles. The front desk staff's failure to respond to your needs promptly, and their use of phrases like "we reminded you not to throw away toilet paper" that made you feel criticized, reflects a serious deficiency in our service awareness and emergency response capabilities. We have severely criticized the relevant staff member and will conduct further training to ensure that all staff members prioritize resolving guests' problems in all situations. Regarding the room change process: We sincerely apologize for the various inconveniences you mentioned during the room change process, including communication difficulties and room type coordination issues. While room changes may face some objective limitations when the hotel is fully booked or certain room types are unavailable, this can never be an excuse for neglecting our guests. Our failure to properly handle your reasonable request, making you feel unfairly treated, is a dereliction of duty on our part. Your descriptions of our service attitude as "unhelpful" and "arrogant" have made us realize that there are areas in our service culture that urgently need improvement. Every guest should feel respected and cared for, and your experience clearly went against this. We bear undeniable responsibility for this and have begun retraining all staff on service awareness, emphasizing the principle of "guests first." We sincerely apologize again for this unpleasant experience. Your feedback has served as a wake-up call, making us acutely aware of our shortcomings. While words cannot make up for your anger and disappointment, we sincerely hope you can give us a chance to improve. If you would like, please feel free to contact our management team directly at any time (contact information: [specific phone number]), and we will do our best to provide you with a better solution. We wish you a pleasant stay and hope to regain your trust with a fresh start in the future. Sincerely, Hotel Management Team

Response from Property: Thank you for your recognition of the hotel. Tianmulu Home provides attentive service to make every guest feel at home. We hope our service can bring you more surprises and touching moments. We wish you a happy life and look forward to meeting you again!

Response from Property: 尊敬的客人，您好！感謝您分享入住感受。對於您在本次入住中感受到“好累好累”的體驗，我們深表歉意，未能為您提供更舒適順暢的服務與環境。我們重視您的反饋，後續將持續提升各環節體驗細節，力求讓每一位客人都能擁有輕鬆愉快的入住時光。期待未來能有機會再次為您服務。

Response from Property: Thank you for your recognition of the hotel. Tianmulu Home provides attentive service to make every guest feel at home. We hope our service can bring you more surprises and touching moments. We wish you a happy life and look forward to meeting you again!

Response from Property: Dear Guest, Thank you for your stay and appreciation! We are delighted to have provided you with a wonderful time. Your praise is a great encouragement to the hotel and a driving force for our improvement. We will continue to be enthusiastic and dedicated to making every guest feel at home. We eagerly look forward to your next visit! Wishing you a pleasant stay!

Response from Property: Dear Guest, Thank you so much for choosing to stay with us twice and for sharing your detailed feedback. We are especially touched to see your positive feedback on the room environment, overall service, and facilities such as the washing machine and dryer. We sincerely apologize for the slight improvement in soundproofing you mentioned; your feedback is very important to us. We look forward to providing you with an even more comfortable and thoughtful stay next time we meet you. Welcome back!

Response from Property: Dear Guest: Hello, thank you so much for sharing your stay experience and providing valuable feedback and suggestions. We have made timely improvements. We apologize that we were unable to leave you with a perfect memory this time, and we look forward to making up for it next time (please give us a chance!). We are working hard, and Xiaotian looks forward to seeing you witness it!

Response from Property: 尊敬的客人，感謝您對天牧路家酒店（廣州市橋地鐵站鑽滙廣場店）的認可與分享。很高興得知您認為環境不錯、設施相對較新且整體舒適；同時您也提到我們地理位置便利，靠近地鐵站，出行與周邊商圈遊玩都十分方便。您的滿意是我們持續優化服務與住宿體驗的動力。期待您再次光臨，我們將一如既往為您提供更優質、安心的居住體驗。

Response from Property: 謝謝您對酒店的認可，天牧路家用心服務，為了讓每位客人都能感受到家的温馨，希望我們的服務能給您帶來更多的驚喜和感動，祝您生活愉快，天牧路家期待與您的再次相遇！

Response from Property: 尊敬的賓客：您好，非常感謝您與我們分享了您入住感受並給我們的工作提出了寶貴的意見和建議，我們已經及時做出改進，此次沒能給您留下完美的回憶，期待下次能夠全部補上（要給機會呀！）我們在努力，小天期待您見證！

Response from Property: Thank you for your recognition of the hotel. Tianmulu Home provides attentive service to make every guest feel at home. We hope our service can bring you more surprises and touching moments. We wish you a happy life and look forward to meeting you again!

Response from Property: 尊敬的賓客：您好，非常感謝您與我們分享了您入住感受並給我們的工作提出了寶貴的意見和建議，我們已經及時做出改進，此次沒能給您留下完美的回憶，期待下次能夠全部補上（要給機會呀！）我們在努力，小天期待您見證！