Changee Hotel MINI (Guangzhou Er Gong Subway Station) Reviews

Response from Property: 謝謝您的認可！我們會繼續保持優質服務，恭候您再次光臨！

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的點評，我們的成長離不開您的攜手，服務中如有不周之處，望您多多提醒，我們會努力做到更好，一切衹為。獲得您的肯定和喜歡. 酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: 感謝親這麼細緻的入住體驗分享、讓小季能夠讓更多的朋友知曉，也降低了朋友們選擇酒店不如意的恩險和對未知的不確定! 小季目前以最大的優惠和最大的誠意，滿足客位小主入住需求，如果累了，可以到小季這裏體息哦、小季會一直在這等你哦。

Response from Property: Dear Guest, Thank you for choosing to stay at Qingji Hotel MINI (Guangzhou Ergong Metro Station Branch) and for sharing your sincere experience. We are delighted that you appreciated the overall environment and room amenities. Although the rooms may not be spacious, they are well-equipped and comfortable, providing a convenient and practical experience despite their small size. This recognition is something we greatly value. We look forward to your next visit and wish you a pleasant stay.

Response from Property: Thank you for your recommendation! We are delighted that the clean and tidy rooms, the quiet and comfortable environment, the convenient transportation, and the efficient and courteous service at the front desk satisfied you. We will continue to maintain our quality and pay attention to every detail, and look forward to your next visit!

Response from Property: Dear Guest, we are deeply sorry for your unpleasant stay! We feel extremely guilty upon seeing your review. The hotel has strict hygiene standards, and the presence of smoke, dust, and stains is a serious oversight on our part. We have immediately held a special meeting to review and retrain the relevant rooms and cleaning staff, and will increase room checks to ensure such issues do not recur. Your feedback is our motivation to improve, and we hope to have the opportunity to provide you with a truly comfortable and clean stay in the future. We wish you a pleasant stay!

Response from Property: Thank you for your multiple stays and detailed reviews. We understand that while the overall experience was satisfactory, the low score indicates areas for improvement. We will strengthen our room management and service details to enhance the quality of our services, and we look forward to receiving even higher praise from you next time!

Response from Property: Dear Guest, Thank you for your stay and review. We sincerely apologize for the inconvenience. We understand that a quiet environment is crucial for the quality of rest for every guest, and we are deeply remorseful for failing to meet your expectations this time. Due to the limitations of the building's layout, the soundproofing was not ideal, causing you unnecessary trouble and inconvenience. We will not remind you of normal noise levels; we will only knock on the door of rooms with loud noise levels in the early morning or at night to ensure a comfortable stay for all guests. Regarding privacy: For rooms without glass doors, we will install more sturdy soundproofing as soon as possible to prevent embarrassing situations like curtains falling down from recurring, fully protecting your privacy. We will conduct a comprehensive inspection and repair of all guest rooms' hairdryers and other facilities to ensure they are functioning properly, and will check them before guests check in to prevent any potential problems. Because only one front desk staff member is on duty, they are often busy delivering items to other guests or adjusting the TV, and therefore did not answer your call. We sincerely apologize again and wish you a pleasant stay and all the best!

Response from Property: Hello! Thank you so much for choosing our hotel and for providing such a detailed and objective review. We are delighted to hear that you found the hotel affordable, the air conditioning powerful, and the location convenient; this is an affirmation of our efforts. We sincerely apologize for the inconvenience you mentioned regarding the double room only having two pillows and one room key. If you feel the number of pillows is insufficient, please call the front desk to have more delivered. We are committed to providing you with a more comfortable stay. Regarding the number of room keys, we use only one room key primarily for security management, aiming to meet the reasonable needs of each guest as much as possible while ensuring the safety and operational order of the hotel.

Response from Property: Your simple yet insightful review has thrilled me! You really appreciate our hotel's service. We are committed to providing the most attentive and meticulous service to every guest. Our vibrant and youthful hotel showcases its unique charm through a minimalist style and warm, considerate service. Your encouragement is our greatest support, and we will dedicate ourselves to serving every member of our family. We look forward to seeing you again!

Response from Property: Dear Guest, We are deeply ashamed and remorseful to have received such a detailed and negative review. We sincerely apologize for the unpleasant experience you had during your stay. Please note that disposable earplugs are available free of charge at the front desk; you may take one if needed. The front desk is open 24 hours a day. If you encounter any noise from other rooms, please contact us. We also have security guards on duty at night who can assist you in resolving the issue. We sincerely apologize again and hope for your understanding. We wish you a pleasant stay and all the best!

Response from Property: Hello! We are deeply ashamed and remorseful to see your detailed and negative review. We sincerely apologize for the unpleasant experience you had during your stay. Disposable earplugs are available free of charge at the front desk; please feel free to take one if you need it. The front desk is open 24 hours a day. If you encounter any noise from other rooms, please contact us. We also have security guards on duty at night who can assist you in resolving the issue. Regarding the number of bath towels, we provide one towel for rooms under 1.5 meters. If you need more, please call the front desk, and we will bring you some as soon as possible. Each room is equipped with a non-slip mat, located next to the bathroom. Regarding the issue of the smart speaker not working, our electrician has thoroughly inspected the room. Thank you for your feedback! We sincerely apologize again and hope for your understanding. We wish you a pleasant stay and all the best!

Response from Property: Dear Guest, We are deeply sorry for the unpleasant stay you had. We feel extremely guilty upon seeing your feedback. Cleanliness is our top priority, and this incident represents a serious oversight on our part. We have immediately given the cleaning staff on duty a serious reprimand and retraining, and have increased the frequency of spot checks on room cleanliness. We hope to have the opportunity to serve you again in the future, and we will demonstrate our improvement through our actions. We wish you a pleasant stay.

Response from Property: Hello! We are deeply sorry to have received your feedback regarding your stay during the May Day holiday. It was a serious oversight on our part that we were unable to provide you with a comfortable stay during your trip. During the May Day holiday, tourism demand surged, and hotel rooms were in high demand, which may have resulted in a smaller room and a higher price for you. We sincerely apologize for the noise disturbance you experienced during your stay, which prevented you from fully enjoying the comfort you expected. We understand that a quiet environment is crucial for the quality of rest for every guest, and we feel extremely guilty for failing to meet your expectations. Due to the building's layout, the soundproofing was not ideal, causing you unnecessary trouble and inconvenience. We do not usually remind guests to speak at normal volume levels; we only knock on the door to remind guests in rooms with louder noise levels at night, in order to provide a comfortable stay for all our guests. Parking fees are collected by the property management. We sincerely apologize again and wish you a pleasant stay!