Guangzhou Sanyu Hotel Reviews

Response from Property: Dear Guest, thank you for taking the time to share your stay experience, and thank you for your recognition of our 24-hour front desk service and convenient access! Regarding your questions about the facilities and bedding, we have noted them and will gradually optimize and upgrade them to provide you with a more comfortable stay. We look forward to your next visit and wish you all the best!

Response from Property: Dear guest, hello! We were so happy to see you share your stay experience so thoughtfully! The pool may not be large, but it provided you with a peaceful and comfortable experience, which was wonderful! We always pay close attention to maintaining the water temperature and cleanliness, and it seems you felt that too! Your appreciation for the room's smart voice system is something our team must be secretly thrilled about! You found such a great "hidden spot"—the city view from the side of the main building is definitely a unique photo opportunity. Next time, try taking pictures at dusk; the sunset is absolutely stunning! We heard you missed the buffet, which is a little disappointing... but we're so glad you enjoyed the grilled skewers at the bar! We look forward to your next visit, and we'll definitely reserve a window seat for you! (๑˃̵ᴗ˂̵)و

Response from Property: Dear Guest, Thank you for your review of our hotel! We are delighted that you were satisfied with the front desk service at Sanyu Hotel. We will continue to strive to improve our reception services and look forward to your next visit.

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We are delighted to know that you were satisfied with the hotel's Chinese New Year activities and accommodations. Creating a warm and joyful festive atmosphere for our guests has always been our service principle. During the Spring Festival, we have carefully planned a series of special activities to add more joy to your holiday. Your satisfaction is the greatest recognition of our work. We will continue to maintain high standards of service and look forward to bringing you more surprises and wonderful memories in future holidays. If you have any suggestions or needs, please feel free to contact us. We wish you a happy Chinese New Year and a happy family!

Response from Property: Dear Guest, Thank you so much for your review! We greatly appreciate your positive feedback and support. We will continue to strive to provide you with better service and a better experience. We will continue to enhance our staff's service training to ensure they can provide you with professional service. We hope you will experience our warmth and attentive service again on your next stay.

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We are delighted to learn that you were satisfied with the professionalism of our front desk staff and the overall hotel environment. Your recognition will motivate us to maintain our high standards of service. The hotel's tranquil environment is designed to provide guests with a superior restful experience. We will pass on your encouragement to the relevant teams, which will become our driving force for continuous improvement. We look forward to providing you with warm and attentive service again on your next trip. Please feel free to contact us if you require any assistance.

Response from Property: 親愛的賓客：您好！非常感謝您抽出時間對我們的服務進行點評。得知賓館的部分設施略顯陳舊，給您的入住體驗帶來了困擾，我們感到非常遺憾。雖然建築承載着歲月的痕跡，但我們一直致力於通過高標準的日常維護保養，以及團隊熱情細緻的服務，來為您營造舒適安心的居住環境。您的反饋對我們至關重要，我們會將其作為未來硬件改造的重要參考。真誠期待您的再次光臨，讓我們有機會用更優質的服務彌補硬件上的不足。

Response from Property: Dear Valued Guest, thank you for taking the time to share your detailed feedback. It is always our greatest privilege to provide exceptional experiences for our guests attending major events like the Prolight exhibition. We are deeply honored by your special recognition of Ms. Leung’s outstanding support and dedication. Your appreciation means the world to our entire team. We eagerly anticipate the opportunity to welcome you back to Guangzhou Sanyu Hotel in the near future.

Response from Property: Dear Guest, Thank you for your comprehensive and detailed review! Thank you for choosing to stay at Sanyu Hotel. We are committed to creating a first-class accommodation environment and providing high-quality service to ensure your peace of mind and comfort. While maintaining strict hygiene standards, we are also continuously improving our facilities. The hotel's newly launched Frono Oxygen Executive Deep Sleep Room is spacious and bright, dedicated to providing you with a high-quality sleep experience. We welcome you to experience it next time you stay.

Response from Property: Dear Guest, Thank you for taking the time to leave your valuable review! Your complete satisfaction is our greatest motivation. Service has no end, only a beginning! We are constantly striving to perfect every detail, making Sanyu Hotel your warm haven. Our newly launched Flonox Executive Deep Sleep Room offers you a high-quality sleep experience, and we warmly welcome you to experience it next time.

Response from Property: 尊敬的賓客：非常感謝您的點評，我們非常感謝您的好評和支持。我們將繼續努力，為您提供更好的服務和體驗。我們將繼續加強員工的服務培訓，確保員工能夠為您提供專業的服務。我們希望您的下次入住能夠再次感受到我們的熱情和周到的服務。

Response from Property: Dear Guest, We sincerely regret your unpleasant stay. Regarding parking fees, our staff informs each guest upon check-in that one free parking space is included with each room. The free parking period coincides with the check-in time, meaning the latest check-out time is 2 PM the following day. Parking beyond this time will incur a fee. This information is part of our standard check-in process. Since your vehicle left at 6 PM on the day of check-out, an additional parking fee (20 RMB/day) will be incurred. This is not a hidden charge. Regarding your feedback on the service attitude of the front desk staff, we will strengthen our supervision and training to ensure every guest receives the best possible service experience.

Response from Property: Dear Guest, Greetings! As a member of the Guangzhou White Swan Hotel Group, we not only embody the wisdom and experience of time, but also strive to create a warm haven for you with meticulous care. Your praise is like a gentle spring breeze, warming our hearts. The spaciousness and soundproofing of our rooms are our promise to provide you with a comfortable experience. Every detail reflects our dedication and craftsmanship, designed to allow you to find tranquility amidst the hustle and bustle, and feel the warmth of home during your travels. In the midst of this vibrant city, we remain a sanctuary for your soul, and we eagerly await your return.

Response from Property: Dear Guest, thank you for taking the time to provide our feedback. We sincerely apologize for the issue you raised regarding the air conditioning being too cold. To address this problem, we have taken the following corrective measures: Our engineering department has conducted a comprehensive inspection and adjustment of all guest room air conditioning systems; we have increased guest room patrols and are adjusting the air conditioning temperatures promptly to ensure they are within a comfortable range. Thank you again for your valuable feedback, and we look forward to providing you with an even better stay experience in the future. Please feel free to contact us with any further suggestions.