Hilton Garden Inn Guatemala City Reviews

Response from Property: Dear Guest,Greetings from Hilton Garden Inn Guatemala!Thank you for taking a moment to share your recent experience at our hotel. We are very happy to know you found the hotel facilities and our staff service to your liking. Our goal is to create an extraordinary experience for each and every guest, your satisfaction is very important for us, if there is anything else I can do for you at this time, please contact me.We would be more than delighted to welcome you again!

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We're glad to know you enjoyed our great location near the airport. Regarding the toothbrush request, we apologize for the inconvenience. While some items are available for purchase, we understand this may not have met your expectations, and your feedback will help us improve our amenities offering.Thank you again for your comments. We hope to have the opportunity to welcome you back and provide an even better experience.

Response from Property: Dear Guest,Greetings from Hilton Garden Inn Guatemala!Thank you for taking a moment to share your recent experience at our hotel. We are very happy to know you found the hotel facilities and our staff service to your liking. Our goal is to create an extraordinary experience for each and every guest. Your satisfaction is very important for us.We would be more than delighted to welcome you again!

Response from Property: Dear Guest,Thank you for taking the time to share your experience with us. We're delighted to hear that our staff made you feel well taken care of and that your room was cleaned daily to your satisfaction.We appreciate your feedback regarding the TV channels. We understand how important it is to have entertainment options in a preferred language, and we will review this with our team to explore ways to improve our English programming.Thank you again for your comments. We hope to have the pleasure of welcoming you back on your next visit.

Response from Property: Dear Guest, Thank you for sharing your feedback with us. We sincerely regret that some aspects of your stay did not meet your expectations, particularly regarding the shower space, the location of the breakfast area, and the quality of the television and available channels. We are pleased to inform you that the hotel will be undergoing renovations next year, with the aim of improving our spaces, services, and amenities to offer a more modern experience that reflects what our guests deserve. We greatly appreciate your feedback, as it helps us to continue improving. We hope to have the opportunity to welcome you back in the future and provide you with a stay that meets your expectations.

Response from Property: Estimado huésped,Muchas gracias por compartir su experiencia y por tomarse el tiempo de dejarnos sus comentarios. Nos alegra saber que, a pesar del percance inicial, Patty pudo brindarle una solución y una atención a la altura; con gusto le haremos llegar su reconocimiento, ya que comentarios como el suyo nos motivan mucho.Lamentamos sinceramente los inconvenientes relacionados con la comunicación sobre el desayuno y la falta de carisma percibida en algunos de nuestros colaboradores. Agradecemos que nos lo haga saber, ya que este tipo de observaciones nos ayudan a identificar áreas de mejora y a seguir trabajando en una experiencia más clara, cálida y consistente para todos nuestros huéspedes.Nos alegra saber que, en general, su estadía fue buena, y esperamos tener la oportunidad de recibirle nuevamente para ofrecerle una experiencia aún mejor.