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"The family room didn't include breakfast. It had a spacious living room and bedroom. The free parking was a bit far, but still manageable, as the staff would help drive the car to the parking lot and carry your luggage to the room. The manager then gave a very detailed explanation of the hot spring facilities (using Google Translate), which took quite a while. They said it was a hot spring where adding cold water was allowed in small quantities! I quickly realized that to enjoy the original hot spring water, they didn't add a single drop, allowing it to cool naturally to around 45 degrees Celsius. For me, that was too hot and completely unacceptable. Luckily, we added a lot of water here, and it was comfortable. Even the kids dared to come in!"

"This was my first and only stay at a ryokan so I don’t have much to compare it to. I chose this lodging because of the cats and good reviews on the food. The cats were really sweet and I enjoyed playing with them. I have 2 cats of my own so it was really nice. The food was so beautiful and delicious - the mushroom soup at dinner was amazing. I really enjoyed it. The private bath rooms were very convenient and open 24 hrs. I thought the facilities were clean and very pleasant. The location was very close to the central area and a quick walk to all the important sites including the bus station. The only comment I have was in the morning someone was smoking and the smell got ****** into the 2nd floor hallway so maybe more care should be taken to be sure the smoke stays outside. The host was so nice and sweet and I used google translate to ask questions. The matcha madeleines are so tasty I bought a box to take with me."

"Booked the Japanese style room with toilet. Shower room has to be shared on the 2nd floor. Room has no amenities at all. Basic hair dryer and hot flask are in the communal area. We had to set up the bed ourselves. Room was dusty and was freezing cold even tho there was heater from the air con on winter’s night. There’s instructions to learn how to kill the stink bugs. The hotel facilities are good but the overall experience wasn’t good."