Universal international hotel (Guilin Liangjiang Sihu Elephant Trunk Mountain Branch) Reviews
Universal international hotel (Guilin Liangjiang Sihu Elephant Trunk Mountain Branch)
No. 1 Jiefang East Road, Xiufeng District, Guilin, Guangxi, 541001, ChinaView hotel details
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Guest Reviews of Universal international hotel (Guilin Liangjiang Sihu Elephant Trunk Mountain Branch)
9.4/10
Outstanding
4361 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.2
Service9.4
Cleanliness9.4
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All reviews(4361)
Positive reviews(4280)
Reviews with photos/video(1832)
Friendly front desk staff(744)
Delicious breakfast(424)
Close to scenic area(396)
Fantastic river view(202)
Clean pool(101)
Great swimming pool(101)
Negative reviews(81)
Guest User
Guestroom - With View (Double Bed)
Stayed in Dec 2025
Family
12 review
10/10
Outstanding
Posted on Jan 22, 2026
Located in the heart of Guilin, surrounded by lively night markets and restaurants. The view from the window is beautiful.
Original textTranslated by Google
Response from Property: 【城市C位】【免費自助飲品】【休閑大堂吧】尊敬的賓客:您好!感謝您對小環球誇獎和肯定,我們非常高興您對我們做的五分評價。我們酒店位於市中心繁華路段,附近有多個景區;酒店正對灕江,左側俯瞰逍遙樓,右側坐擁象鼻山,背靠正陽步行街,以及網紅東西巷與日月雙塔景區,周邊設施齊全,美食一條街不夜城。酒店擁有各類客房,各種配套設施:(自助餐廳、露天泳池、小童樂園、健身房、洗衣房、商務中心、咖啡吧等)設有可容納多人大型多功能宴會廳、配備視聽影音系統及超大顯示屏,是舉辦會議和培訓的理想場所。我們一直用心地設計着酒店的每個角落,就是希望能夠讓賓客感覺舒適貼心。我們將繼續努力提升服務質量和設施水平,以確保您在酒店得到最好的體驗。再次感謝您的支持和信任,期待下次與您相見!
M644147****
Queen Room
Stayed in Dec 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Jan 18, 2026
The hotel's environment is fantastic, and the staff are incredibly warm and patient. They constantly check in to make sure you're comfortable and ask if you need anything. The hotel offers great views and a superb location, with good soundproofing. It's close to Elephant Trunk Hill, Sun and Moon Pagodas, and Xiaoyao Tower. Definitely worth a visit!
Original textTranslated by Google
Response from Property: 【城市C位】【免費自助飲品】【休閑大堂吧】尊敬的賓客:您好!感謝您對小環球誇獎和肯定,我們非常高興您對我們做的五分評價。我們酒店位於市中心繁華路段,附近有多個景區;酒店正對灕江,左側俯瞰逍遙樓,右側坐擁象鼻山,背靠正陽步行街,以及網紅東西巷與日月雙塔景區,周邊設施齊全,美食一條街不夜城。酒店擁有各類客房,各種配套設施:(自助餐廳、露天泳池、小童樂園、健身房、洗衣房、商務中心、咖啡吧等)設有可容納多人大型多功能宴會廳、配備視聽影音系統及超大顯示屏,是舉辦會議和培訓的理想場所。我們一直用心地設計着酒店的每個角落,就是希望能夠讓賓客感覺舒適貼心。我們將繼續努力提升服務質量和設施水平,以確保您在酒店得到最好的體驗。再次感謝您的支持和信任,期待下次與您相見!
M310300****
Queen Room
Stayed in Nov 2025
Couple
2 review
10/10
Outstanding
Posted on Dec 30, 2025
The food street is right next door! Shared electric scooters are available downstairs from the hotel! And across the street is the Li River, the location is absolutely amazing. The hotel lobby also smells great, very nice! Excellent value for money.
Original textTranslated by Google
Response from Property: 【背靠市中心】【免費自助飲品】【休閑大堂吧】親愛的家人您好,再華麗的辭藻也不及您真心實意的肯定,您的肯定如夏日清風、冬日暖陽般,令小環球動力滿滿時刻保持笑臉相迎。熱情、高效的服務是小環球的職責,您的滿意就是對小環球最好的肯定與激勵。環球期待您再次回家。
Zhuzilaodou
Lijiang Sunrise View Twin Room (Seven Stars Mountain Scenery Outlook And Sunrise Over River, Lefen Hair Dryer)
Stayed in Nov 2025
Traveling with friends
285 review
10/10
Outstanding
Posted on Dec 27, 2025
Choosing Global International Hotel in the city center is a smart move; the location is simply unbeatable. You can walk to all the city's attractions from here. The hotel is clean and tidy, with daily housekeeping, and I stayed for three consecutive days.
Original textTranslated by Google
Response from Property: 【與城徽相鄰】【免費健身房】【城市C位】親愛的家人您好,當您選擇了環球,就是把信任交予了我們。環球會全力以赴,不讓您失望。“您最關心的,也是我們心之所向”始終貫穿服務全程,為客人奉上貼心關懷。在享受了一夜好眠後,還有營養均衡的特色早餐等着您,中西結合的菜品,希望在這美好的早晨温暖您的胃與身心。環球期待禮遇您的未來。祝您事事順利。
Guest User
Liying Childlike Family Room
Stayed in Nov 2025
Family
9 review
10/10
Outstanding
Posted on Jan 17, 2026
Will stay at this hotel again next time in Guilin. Walkable to night market and many walkable attractions nearby. Nice big room with views.
Response from Property: 【城市C位】【免費自助飲品】【休閑大堂吧】尊敬的賓客:您好!感謝您對小環球誇獎和肯定,我們非常高興您對我們做的五分評價。我們酒店位於市中心繁華路段,附近有多個景區;酒店正對灕江,左側俯瞰逍遙樓,右側坐擁象鼻山,背靠正陽步行街,以及網紅東西巷與日月雙塔景區,周邊設施齊全,美食一條街不夜城。酒店擁有各類客房,各種配套設施:(自助餐廳、露天泳池、小童樂園、健身房、洗衣房、商務中心、咖啡吧等)設有可容納多人大型多功能宴會廳、配備視聽影音系統及超大顯示屏,是舉辦會議和培訓的理想場所。我們一直用心地設計着酒店的每個角落,就是希望能夠讓賓客感覺舒適貼心。我們將繼續努力提升服務質量和設施水平,以確保您在酒店得到最好的體驗。再次感謝您的支持和信任,期待下次與您相見!
1395117****
2-bed Room
Stayed in Nov 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Dec 24, 2025
Pleasantly surprised! The front desk staff, 'Xiao Zhong' (a handsome guy), upgraded my room. I can see the Li River and distant mountains right from my window – what a view! The hotel's location is excellent, within walking distance of attractions like Jingjiang Prince City.
Original textTranslated by Google
Response from Property: 【面朝灕江】【背靠市中心】【與城徽相鄰】感謝您在百忙之中抽時間給我們如此細緻全面、高質量的五星好評和美圖,能得到您的喜愛我們十分開心,您的肯定就是我們最大的動力;咱們酒店視野開闊,鬧中取靜,對面看過去就是桂林山水畫卷。我們精心為大家準備了營養早餐、美味的下午茶、特色民族旅拍,很開心您能喜歡。桂林是一個值得來很多次的地方,我們會一直在環球國際酒店等您,期待您的再次入住。
1360603****
2-bed Room
Stayed in Nov 2025
Couple
40 review
10/10
Outstanding
Posted on Dec 13, 2025
The newly renovated hotel is clean and beautiful. It's located right by the Li River, and you can walk to Elephant Trunk Hill along the riverside. Across the street is a pedestrian street with many dining options; the food at Xiaoyao Tower is particularly delicious. The front desk staff, Ms. Gan, kindly upgraded us to a river-view room, so we could see Xiaoyao Tower right from our bed. The breakfast was also good. There's a counter in the lobby where you can book Li River cruise tickets at a slightly cheaper price than online platforms. They even helped us arrange a designated driver to take us to the cruise terminal and then drive our car to Yangshuo to pick us up.
Original textTranslated by Google
6/8
Response from Property: 【個性化服務】【自助洗衣房】【與城徽相鄰】【依山傍水】親愛的家人您好,多謝有您的支持與讚揚使環球平淡的日子更添精彩。絕佳的位置以及優美的環境正是環球的一大優勢,簡約風格的大堂、免費健身房、免費增值物品、温馨舒適的客房將商務、旅行和休閑完美的結合。誠邀您再次光臨。祝您工作順利!
138haoma
2-bed Room
Stayed in Nov 2025
Business traveler
17 review
10/10
Outstanding
Posted on Dec 10, 2025
The hotel's location is excellent. You can see Xiaoyao Tower right outside the window, and the Li River is just next door. The front desk staff were very welcoming, the room was clean and tidy, and the bathroom was quite spacious. Thumbs up!
Original textTranslated by Google
Response from Property: 親愛的家人您好,再華麗的辭藻也不及您真心實意的肯定,您的肯定如夏日清風、冬日暖陽般,令小環球動力滿滿時刻保持笑臉相迎。熱情、高效的服務是小環球的職責,您的滿意就是對小環球最好的肯定與激勵。環球期待您再次回家。
M17268****
2-bed Room
Stayed in Nov 2025
Traveling with friends
3 review
9.0/10
Great
Posted on Dec 10, 2025
The location is excellent; you can walk to Elephant Trunk Hill and Zhengyang Street. In the morning, you can watch the sunrise from your room. At night, it's quiet with the windows closed. There were no disposable toilet seat covers or disposable slippers.
Original textTranslated by Google
Response from Property: 親愛的家人您好,環球見過最美的文字,就是您為環球留下的用心點評,那種肯定、那份讚揚讓環球所有的堅持都有了新的意義。環球竭誠奉上優越的位置、優雅的環境、優質的服務,相信會是您不可多得之選。每天清晨,環球備好美味又豐盛的早餐、整潔清爽的用餐環境、熱情洋溢的笑臉,為您蓄滿能量,開啟元氣滿滿的全新一天。衷心感謝您一如既往的支持與厚愛,隨時恭候您的下次到來。祝您前程似錦。
M61413****
Queen Room
Stayed in Nov 2025
Family
4 review
10/10
Outstanding
Posted on Dec 7, 2025
You can walk to Elephant Trunk Hill, and from the rooftop of Fisherman's Wharf at Two Rivers and Four Lakes, you can see Xiaoyao Tower. It's very close to East and West Alleys. Right next to it is the pedestrian street, perfect for finding all sorts of delicious food. Highly recommended!
Original textTranslated by Google
Response from Property: 【與城徽相鄰】【免費健身房】【城市C位】【特色伴手禮】感謝您真實、中肯的評價~環球國際酒店依山傍水,與國家4A級景區相鄰,典型的喀斯特地貌已成為來桂旅遊的必到打卡目的地,早上您可以帶着家人到餐廳體驗當地的特色早餐,來一杯特色油茶,開啟元氣滿滿的一天。上午逛逛景區,體驗桂林山水的魅力,中午品嚐本地餐廳的當地特色菜。玩累了就在灕江前吹吹風,待日落西山,漫步山水間,鄰江房間夕陽美景隨拍即大片。桂林壯美的山水能夠治癒客官,給您帶來快樂~
Anonymous User
Queen Room
Stayed in Oct 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Dec 1, 2025
As a local from Guilin, whenever friends or relatives visit from out of town, I always recommend the Universal Hotel first. It's even better after the renovation a few years ago. The facilities are comprehensive, giving you a very comfortable, home-like feeling. The rooms are clean and spacious, and the views are absolutely stunning! You can enjoy a panoramic view of Guilin city and its beautiful landscape right from your room. Transportation is convenient, whether you're taking a taxi or a shared electric scooter. It's also within walking distance to several of Guilin's main attractions, making it perfect for young people to enjoy a city walk.
Original textTranslated by Google
Response from Property: [Facing the Li River][Surrounded by Mountains and Water][Karst Landform][Adjacent to the City Emblem] Dear family member, the most beautiful words we've ever seen are your thoughtful reviews. That affirmation and praise gives new meaning to all our efforts. We sincerely offer you a superior location, elegant environment, and excellent service, believing it will be an unparalleled choice for you. Every morning, we prepare a delicious and sumptuous breakfast, a clean and refreshing dining environment, and warm smiles to energize you and start your day right. Thank you sincerely for your continued support and patronage. We look forward to your next visit. Wishing you a bright future.
206127****
Queen Room
Stayed in Oct 2025
Traveling with friends
65 review
7.5/10
Posted on Nov 19, 2025
Location: The hotel boasts a great location, and the lobby is simple yet elegant, featuring a dry landscape garden. It's a convenient 15-minute walk to Zheng Yang Pedestrian Street and the Sun and Moon Pagodas.
Facilities: Only one elevator was operational; the other two were undergoing maintenance and closed.
Service: The staff was polite and accommodating, moving my room to a central location. The bedding was good, with two pillows, one of which was a memory foam pillow. For breakfast, there's a simple selection of Chinese and Western options, including coffee, milk, yogurt, soy milk, toast, and salad, catering to various preferences.
Hygiene: This area needs improvement. There were yellow urine stains on the toilet seat, but luckily, I always carry alcohol wipes to disinfect the toilet. There were also a few small stains on the walls. Additionally, around 9 PM, the cleaning lady on my floor was speaking loudly on her walkie-talkie, disturbing my rest. After I brought it to her attention, she spoke much more quietly, which was appreciated. Otherwise, everything else was fine.
Original textTranslated by Google
6/10
Response from Property: Dear Guest, Thank you for staying at Guilin Global International Hotel and for sharing your feedback. We sincerely apologize for the unpleasant experience. We are committed to providing warm, friendly, and attentive service, ensuring our guests feel right at home. Regarding the issues you mentioned, we have instructed our housekeeping staff to conduct a thorough inspection and rectify any shortcomings. We will also strengthen staff training and supervision to further refine our service processes and provide better service and experiences for every guest. We hope this stay will not affect your trust and support of our hotel. We sincerely hope you will give us the opportunity to serve you again, and we will wholeheartedly serve you and create a comfortable and welcoming experience for you.
_WeChat227360****
Queen Room
Stayed in Oct 2025
Family
2 review
10/10
Outstanding
Posted on Nov 16, 2025
This stay was absolutely fantastic! The hotel's location is incredibly convenient, just a few minutes' walk from Elephant Trunk Hill, making it super easy to get around and find places to eat. The room was clean, the shower pressure and temperature were perfect, and the smart devices were a breeze to use. The front desk staff were both warm and professional. The value for money is unbeatable, I'll definitely choose this place again next time I'm in town and have already recommended it to my friends!
Original textTranslated by Google
Response from Property: 【面朝灕江】【依山傍水】【喀斯特地貌】【與城徽相鄰】親愛的家人您好,環球見過最美的文字,就是您為環球留下的用心點評,那種肯定、那份讚揚讓環球所有的堅持都有了新的意義。環球竭誠奉上優越的位置、優雅的環境、優質的服務,相信會是您不可多得之選。每天清晨,環球備好美味又豐盛的早餐、整潔清爽的用餐環境、熱情洋溢的笑臉,為您蓄滿能量,開啟元氣滿滿的全新一天。衷心感謝您一如既往的支持與厚愛,隨時恭候您的下次到來。祝您前程似錦。評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
M47398****
2-bed Room
Stayed in Oct 2025
Family
4 review
8.5/10
Very good
Posted on Nov 19, 2025
Taking advantage of the autumn break in Foshan, I went on a trip during the off-peak season, and the weekday price was under 200 yuan. The location is great, and having an underground parking lot is a huge plus! It's convenient to walk to nearby attractions from the hotel. The attractions in Guilin are quite concentrated, and you can see them all in one afternoon. The soundproofing in the rooms is just okay; you can hear children running, jumping, and shouting in the hallway, which can be a bit disruptive. The hotel elevators are currently being renovated, but there are still working elevators available. Overall, it's pretty good. The front desk service was a bit lukewarm, but the gentleman who showed us the room was excellent!
Original textTranslated by Google
Response from Property: 尊敬的顧客,感謝您的評價,我們酒店致力於給顧客創造最良好的休息環境,最真誠的服務,以及乾淨的衞生條件。非常抱歉未能達到您的預期,同時我們感謝您指出我們的不足,我們會加快改進的腳步,不斷的完善自我,歡迎您的再次光臨!
Congnanbianguolaideyufu
Enjoyable Twin Room
Stayed in Oct 2025
Solo traveler
145 review
10/10
Outstanding
Posted on Nov 12, 2025
The front desk proactively upgraded my room to one with a large window overlooking the beautiful Li River. I had stayed here once before in the summer of 2018 with my child and was very satisfied. This time, the room has been redecorated and feels very luxurious, even featuring a bathtub. It's super convenient as the pedestrian street is just a short 100-meter walk to the right, making dining easy. To the left, about 500 meters away, is Jingjiang Prince City, which has a hill offering panoramic views of Guilin city.
Original textTranslated by Google
Response from Property: 【面朝灕江】【依山傍水】【喀斯特地貌】【與城徽相鄰】親愛的家人您好,環球見過最美的文字,就是您為環球留下的用心點評,那種肯定、那份讚揚讓環球所有的堅持都有了新的意義。環球竭誠奉上優越的位置、優雅的環境、優質的服務,相信會是您不可多得之選。每天清晨,環球備好美味又豐盛的早餐、整潔清爽的用餐環境、熱情洋溢的笑臉,為您蓄滿能量,開啟元氣滿滿的全新一天。衷心感謝您一如既往的支持與厚愛,隨時恭候您的下次到來。祝您前程似錦。