Roberto Rustam
July 23, 2024
the worst service of all time, through the Trip service we booked a room for 2 adults and a child of 6 years old, the room was a double twin. we arrived at the hotel on 19.07.2024 at 22.45 and at the check in the administrator refused to check us in as a room for two adults... I offered to pay for a baby bed additionally, to which the administrator said that this is not allowed for this room, then I offered to just pay extra and that we stayed in a double room, but this is not allowed either. The only thing the administrator offered (after consulting with the manager) was to pay for another room and have us live separately... After two hours of talking with Trip.com, the hotel sent us to a room with one bed and for a surcharge of 25 euros for a child (with a full room price of 53 euros), the reservation service returned part of the money, but we got to the hotel only at 01:45 and this with a 6-year-old child...
