Guiyang Water Spray Pool Zilin An Subway Station Atour Light Hotel

The hotel's location next to the subway and a commercial area makes getting around super convenient. It's also very quiet, and the hygiene conditions are good. Plus, they offer room delivery for food orders, which is absolutely fantastic!

The night I stayed there was the only one I slept well during my several nights in Guiyang, and that alone made me incredibly satisfied! Seriously, even before checking out, I had already decided that Atour would be my first choice for hotels from now on! Full marks!

The hotel service was excellent, and there was a courtyard room available. The staff were very kind and welcoming. I highly recommend it and will definitely stay here again!

To ensure a memorable concert experience in Guiyang, I did a lot of research beforehand and ultimately chose the Atour Light Residence Hotel in Zilin'an, Guiyang. I especially want to commend the staff at the Zilin'an Light Residence Hotel. When I arrived and tried to check in, Xiao Huan at the front desk and another young man greeted me. Xiao Huan remembered that I had left a message on Xiaohongshu the day before my check-in, and knowing I was there for the Teens in Times concert, she proactively saved me some fruit tea endorsed by them and even gave me a postcard of them. I was so surprised and touched; it was the first time I could describe a hotel as making me feel truly at home. Then, the young man even upgraded my room and gave me a breakfast voucher. I'm so grateful! At that moment, I truly felt I made the right choice! 😭😭 If I have the chance to come to Guiyang again, or if any of my friends are going to Guiyang, I will definitely recommend the Zilin'an Light Residence Hotel!

The room was clean and tidy, and very close to the subway station. The front desk staff were very friendly. The airport is directly accessible by subway line 2, and the hotel is a 2-minute walk from the exit of line 2. Subway line 1 is a 5-minute walk away.

Extremely dissatisfied with the service. 1. Because I was staying for 4 nights, I booked the hotel 12 days in advance. After booking, I contacted the hotel to explain that I didn't want to change rooms and wanted a quieter, more comfortable room. They said they would make a note to reserve the room in advance, which had always been very helpful. However, when I arrived at the hotel before 8 pm that evening, they said the previous customer had extended their check-out time to 6 pm, and the room hadn't been cleaned yet. They asked us to wait. When I returned after dinner around 10 pm, I found that they had assigned me a last room, with windows that were both interior views and very stuffy. When I asked the front desk, they initially said they were full and there were no other rooms available. Then I asked if they would give me such a stuffy room after reserving the room more than 10 days in advance. Later, they assigned me the first room of the room, saying that these were the only two rooms available. They promised to change the room the next day, which had an exterior view window, but it was very small. I had no choice but to check in. 2. 1. The day after we checked in, we were told we could move to the room next door with the larger window. However, because we returned to the hotel too late and couldn't wait for us to unpack, we stayed in the same room again. They promised to arrange a better room upstairs for us on the third day, but then no one contacted us again; they completely ignored us. 2. They put up a cleaning sign every day, but all they did was change the trash cans and fold the blankets. They never cleaned up the hair in the shower room, and the water would overflow every time we showered, making a mess outside. On the second night, we specifically asked the front desk to clean up the hair, and they said they would report it and do a deep cleaning, but they still didn't. They didn't clean up the hair even once before we checked out. 3. The front desk staff said they would give us a small gift upon check-out, but they didn't give it to us proactively; we had to ask. Their service attitude was really good, but they didn't actually deliver on their promises. None of our requests were met.