Pros: The room was spacious and well-decorated with excellent soundproofing. I really appreciated the walk-in closet and vanity area. It came equipped with a capsule coffee machine, a Laifen hairdryer, and Atelier Cologne toiletries. The amenities were very comprehensive, even including a small bottle of mouthwash. The minibar had both alcoholic and non-alcoholic options, which was a nice touch, though it was all sparkling beverages, which could be improved. Overall cleanliness was good; no noticeable hairs on surfaces. The bathrobes and slippers were of excellent quality, soft and comfortable. All the staff I encountered were very enthusiastic. The gym had limited equipment, with dumbbells only going up to 20kg, but it was well-maintained. Mineral water wasn't readily available, but it was quickly provided upon request, which was good. The breakfast was plentiful and featured freshly made pancakes and local glutinous rice, which was a nice local touch.
Cons: There was no concierge available when I arrived, so I had to handle my luggage myself. During peak evening hours, the shower water temperature wasn't hot enough, which is an issue that shouldn't occur in a hotel of this caliber. Room details were poorly maintained: the bathtub drain knob was old and hard to turn, and the smart toilet seat was completely unresponsive – it registered when someone sat down, but there was no heating or flushing, and aside from a light, all other functions were dead. When I booked, the page also mentioned executive lounge access, but the lounge has been closed for a long time. When I asked the front desk, they just said the minibar and the lobby lounge coffee were the 'perks,' but these were already included in my package. So there was no actual benefit, and they offered no apology or compensation. It seems they only react passively, let alone proactively offer solutions, especially since a lounge is a key factor for many when choosing a hotel. It's clear that the hotel's operation doesn't match its rating.
Overall, considering the price and the room, it offered good value for money, but the maintenance of details was lacking, and the operation was extremely poor. It has very clear pros and cons.
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