GUIYANG CENTURY HOTEL

Pros: The room was spacious and well-decorated with excellent soundproofing. I really appreciated the walk-in closet and vanity area. It came equipped with a capsule coffee machine, a Laifen hairdryer, and Atelier Cologne toiletries. The amenities were very comprehensive, even including a small bottle of mouthwash. The minibar had both alcoholic and non-alcoholic options, which was a nice touch, though it was all sparkling beverages, which could be improved. Overall cleanliness was good; no noticeable hairs on surfaces. The bathrobes and slippers were of excellent quality, soft and comfortable. All the staff I encountered were very enthusiastic. The gym had limited equipment, with dumbbells only going up to 20kg, but it was well-maintained. Mineral water wasn't readily available, but it was quickly provided upon request, which was good. The breakfast was plentiful and featured freshly made pancakes and local glutinous rice, which was a nice local touch. Cons: There was no concierge available when I arrived, so I had to handle my luggage myself. During peak evening hours, the shower water temperature wasn't hot enough, which is an issue that shouldn't occur in a hotel of this caliber. Room details were poorly maintained: the bathtub drain knob was old and hard to turn, and the smart toilet seat was completely unresponsive – it registered when someone sat down, but there was no heating or flushing, and aside from a light, all other functions were dead. When I booked, the page also mentioned executive lounge access, but the lounge has been closed for a long time. When I asked the front desk, they just said the minibar and the lobby lounge coffee were the 'perks,' but these were already included in my package. So there was no actual benefit, and they offered no apology or compensation. It seems they only react passively, let alone proactively offer solutions, especially since a lounge is a key factor for many when choosing a hotel. It's clear that the hotel's operation doesn't match its rating. Overall, considering the price and the room, it offered good value for money, but the maintenance of details was lacking, and the operation was extremely poor. It has very clear pros and cons.

The room was spotless and clean, and the breakfast was delicious. I also enjoyed a morning run in the surrounding area, which has a lot of greenery. The hotel staff were all very welcoming and helpful; Winni even thoughtfully packed coffee for me. The pool was very comfortable too. I'll definitely be back!

Facilities: Although the hotel is a few years old, the facilities are still good. We arrived late at night, but the room we were initially given was a room separated from a suite with a door 🚪, which felt very insecure. The hotel hadn't called ahead to discuss this, and the front desk hadn't mentioned it either. When we entered the room, we saw it and asked to move. They initially said they had no rooms available. After communication, they said they only had one room left for someone who hadn't checked in yet, and it turned out to be a last-minute room. I had specifically requested a last-minute room when booking, but it was already midnight and we didn't have time to change hotels, so we had to make do. Service: We checked in late at night, and there were only two receptionists checking in. There was someone in front of us. I asked if the receptionist next to us, who was using her phone, could check us in. They said "No." I was speechless. Cleanliness: The tea leaves in the kettle were disgusting. I guess they hadn't even been washed. All in all, the stay was a poor experience. If you don't mind the cleanliness and service, it's a good option, as the facilities are quite good.