Hyatt Regency Guiyang

The hotel is beautiful, and the rooms are spacious and clean. Harris provided excellent and warm service. There's a waterfall in the hotel's back garden that you can see from the room window, making it perfect for a vacation.

I was very satisfied with my stay at the Hyatt Regency overall. The hotel environment was clean, tidy, and elegant, and it had a strong sense of Guizhou ethnic charm. Although I had to wait a bit for my room upon check-in, the guest service manager, Xiao Wu, was incredibly professional, which was a pleasant surprise. Instead of just letting me sit and wait, she proactively led me to the lounge area to have coffee while waiting. She also helped me extend my check-out time due to a last-minute change in my itinerary. All in all, it was a very satisfying stay. I will definitely return on my next visit.

The staff were incredibly warm and attentive. Upon arrival, they proactively helped us with our luggage and took it to our room, always with a smile. They even brought fresh fruit to our room. Whenever we needed extra duvet covers or towels, the service response was impressively quick. ✨ My daughter accidentally broke a glass in the room, but they didn't charge us for it. Special thanks to staff member Houhou, and a big thank you to the handsome young man who helped with our luggage.

I specifically chose the well-established five-star Hyatt for a relaxing vacation, but my stay was a complete disaster from start to finish. The overall service and room quality simply don't live up to the brand's luxury positioning. Here's an honest and objective account of everything that went wrong: 1. **Initial Room Hardware Issues**: The electric curtains were broken and couldn't close completely, letting in significant light. I was woken up at 5 AM by the daylight. It seems the room inspection process is non-existent, as a faulty room was directly given to a guest. 2. **Room Not Cleaned**: I left the room at noon and returned at 1 PM to find it completely uncleaned, disrupting my afternoon rest plans. The hotel's response was incredibly perfunctory; they simply moved me to an adjacent room of the same type without bothering to check the new room's equipment or cleanliness beforehand. 3. **Second Room with Major Hygiene & Equipment Problems**: The carpet by the bed still reeked of vomit, and deep stains hadn't been thoroughly cleaned. The air conditioning was ineffective, providing no cool air all afternoon. After dealing with two problematic rooms, which drained a lot of my energy, and multiple communications, they finally arranged an Executive Suite. However, even the AC in the Executive Suite had issues. Someone came to inspect it and found that the AC filter needed cleaning, leading to poor airflow. The ultimate solution was giving me a thinner blanket and a fan. 4. **Inadequate Compensation**: The compensation offered by the hotel was quite meager, consisting only of local snacks and beer. There was no room rate reduction, executive lounge access, or other five-star standard compensation, showing a lack of genuine effort. 5. **Attempt to Suppress Review**: Before checking out, a front desk staff member privately contacted me. After offering snacks as a consolation, they asked me not to post a truthful review and to 'go easy' on them. **Objective Addition**: The young lady at the front desk, Xiao He, who assisted me, was kind and clearly tried her best to appease the situation. I understand the difficulties faced by frontline staff, but the root cause of all these terrible experiences lies in significant flaws within the hotel's management. There are serious problems across the entire process, including room inspections, housekeeping scheduling, and guest complaint handling. I'm writing this review solely to help other travelers avoid these issues, not to target individual front desk staff. The hotel should address its multiple service deficiencies rather than asking guests to hide their true experiences. #HotelAvoid #RealStayReview

Every summer, when I bring my child to Guiyang for competitions, we always choose the Hyatt Regency Guiyang. It has become our go-to hotel in Guiyang for the summer. I particularly love the hotel's garden and waterfall landscape; it's perfect for a stroll and taking photos at any time of day, whether it's dawn, dusk, or afternoon. The pedestrian path outside the hotel leads directly to the Guizhou Provincial Museum. The hotel rooms are also spacious and comfortable, and the breakfast service is excellent. Even during peak summer season with many guests, they are always responsive to our needs.

The hotel's location is excellent, primarily because I was there for the Left Bank Music Festival, and it's very close to the park. There are also many attractions nearby; getting to the museum is very convenient, just a 10-minute walk. It's also easy to walk back to the hotel after exploring other places and visiting the museum. There are lots of great food options in the area too. The only thing I didn't quite understand is why such a large hotel doesn't offer robot room service. All deliveries and takeout have to be left at the main entrance, and guests have to go down to pick them up themselves. For a hotel of this size, it wastes a lot of guests' time going up and down, which is a poor service point that needs improvement.

The hotel facilities are quite basic, and the hotel itself feels rather old. The room was extremely small, with barely any space between the two twin beds. Overall, this hotel offers very poor value for money. The stay was not a good experience.

The hotel assigned us a room in the North building which was incredibly dim, requiring all lights to be on, some of which were broken. The facilities overall were very old, and the door lock was faulty. The amount of drinking water provided varied daily. Additionally, the room was very far from the elevator, making it inconvenient to carry luggage.

Environment: The hotel is conveniently located near Guanshanhu Park, with direct access from the second floor, which is perfect for family members who enjoy morning runs. There's also a waterfall-like landscape within the hotel. Service: The staff are warm, friendly, and always ready to assist. Facilities, Hygiene: Both are excellent.