Sheraton Guiyang Guihang Hotel (Jiaxiu Tower Qingyun Market Store)

The hotel is conveniently located and easily accessible, although the facilities are a bit dated. Manager Feng at the front desk provided excellent service. Overall, it's still a good place.

Environment: There's an underground parking lot, remember to register your license plate at the front desk. It's very close to Jiaxiu Tower, about a 7-minute walk. Facilities: The bed in the room was decent. The hotel is a bit old, opened in 2007. The showerhead and water pressure were fine. However, the window had no handle and could be pushed open. Since our room faced the street, the window couldn't be closed properly, so it was a bit noisy. Even when closed, the single-pane glass didn't provide good sound insulation. The door lock was also broken and couldn't be deadbolted. The outer doorknob was loose, which makes me think the management isn't great. Don't they inspect and fix things promptly? Breakfast was quite good, with a rich variety and decent taste. Service: The hotel front desk seemed to be misleading guests. However, the hotel's room rates are also a bit strange. The difference between a deluxe twin room and an executive deluxe twin room is that the executive deluxe twin room includes an extra afternoon tea... The hotel clearly has some newly renovated rooms and some older ones, but they don't use this distinction for pricing... Who would pay several hundred more just for your afternoon tea? I don't understand.

I was told that the other two 5-star hotels in Guiyang city center didn't have underground parking, so I was pleasantly surprised to find that this one does and parking is very convenient. The hotel is also within walking distance to Jiaxiu Tower, the Architectural Square, and the Guizhou National Museum. The hotel lobby is elegant and artistic, the rooms are spacious, clean, and hygienic, and the breakfast offers a wide variety of options. The front desk staff are friendly and enthusiastic. When checking in, I had this indescribable feeling, like, "This place is great, I'll definitely stay here again next time I visit Guiyang."

The Sheraton Guihang Hotel is located near Jiaxiu Tower, a landmark in the old downtown area. The rooms are spacious and the breakfast is generous. However, the decor is a bit dated, and there are many three-prong outlets but very few five-prong ones in the rooms.

Although the hotel is a bit old, it's well-maintained and conveniently located. It's only a ten-minute walk to Jiaxiu Tower. Highly recommended!

The hotel's location is great, making it easy to walk to the Qingyun Market. However, the air conditioning in the room was very noisy and disturbed my sleep. When I checked in, the two front desk staff seemed to be at odds for some reason. One kept letting the phone ring without answering, and the other was impatient with my request for a quieter room, practically glaring with an 'take it or leave it' attitude. They had absolutely no sense of service. I only stayed one night before switching hotels.

This used to be Guiyang's first and best hotel, and it's still my top choice when visiting Guiyang. If you're concerned about outdated facilities, opting for the executive floor will alleviate those worries. The surrounding area is pleasant and convenient, breakfast is bountiful, and the executive floor even offers a simple dinner service.

Overall, my recent stay was just average. The breakfast buffet offered a good variety of dishes, and the taste was decent. However, during breakfast, I was seated by the window, and right next to my table, on a cabinet, were cleaning supplies, including disinfectants, along with discarded food scraps, used tissues, and other rubbish. Having trash right next to where I was eating created a very unappealing sight and made for an uncomfortable dining experience. Cleaning supplies and garbage should not be exposed in guest dining areas. I hope the hotel can improve its venue management by storing cleaning tools and waste in the back and not immediately next to guest tables, to enhance the overall dining experience.

The actual stay experience was vastly different from what the platform's promotional photos depicted; the pictures clearly had heavy filters. The room's decor was noticeably outdated, with yellowed and old-looking switch panels, as if it hadn't been renovated in ages. The shower floor was not non-slip and didn't have a non-slip mat, forcing me to be extremely cautious throughout my stay. The absence of such basic safety features is unacceptable for a mid-to-high-end brand. I checked in around 2:30 PM, and the front desk informed me that an Executive Room was not yet available and I would have to wait. They then asked if I would be willing to immediately check into a similar room type on a non-executive floor. The problem is that the front desk seemed unaware that I had specifically booked an Executive Room, and when suggesting a downgrade in floor, there was no compensation offered – no price difference refund, no upgrade in privileges, just an expectation to 'make do.' After checking out, I realized I had left my phone charger in the room. I called the front desk for help in finding it, but the hotel reported it wasn't found in the room. The hotel claimed they found a forgotten item of clothing but didn't proactively contact me. When I pressed for a reason, the reply was, 'We don't have the guest's phone number' – a statement hard to believe for a star-rated hotel's system not to have a guest's contact details. When I asked them to reconfirm the charger's whereabouts, their exact response was, 'We can send someone to look for it one more time. If it's there, it's there; if not, it's not.' When I stated I would file a complaint, they directly said, 'It's your freedom; complain if you want to.' For a front desk customer service agent to speak to a guest in such a manner is completely against basic service standards. After complaining to the client manager, I was promised a callback after 9 AM the next day, but it was delayed until 5 PM. The final resolution was a verbal reprimand for the front desk staff and compensation of breakfast and executive lounge access. I proposed two demands: either an apology from the individual involved or a new, more sincere compensation plan. The client manager rejected both, stating that the offer was final, to either accept it or drop the matter. It's worth noting that I had already clearly expressed my disinterest in breakfast and the lounge, even stating their poor quality. For the hotel to offer compensation in things the guest has already explicitly said 'no' to demonstrates both a lack of genuine listening to guest needs and a perfunctory approach to handling complaints. From hardware maintenance to front desk operations, from handling lost items to complaint follow-ups, issues were exposed at every stage. Marriott consistently emphasizes its 'Spirit to Serve,' but I certainly didn't experience it at this particular location. Whether the charger was taken by hotel staff is unproven, so I can only retain my suspicion, but even setting that aside, based solely on the service attitude and complaint handling, the stay experience at this hotel was far below the brand's expected standards.