First, the jacuzzi tub DID NOT work and they wouldn't switch us to a room that did. Second, they knocked on our door at 9 am. Check out is 11. The 3rd day, we were having issues with our card because someone had stolen it so due to the fraud, it's a hassle to transfer money and such. The lady at f.d. tells us 5 minutes. It's only 11:15 and not even 1 minute later she tells us we have to go and gets on the walkie and says "I don't know what games they're trying to play. They know they don't have any money." And our room was paid not even 20 minutes later. That was beyond rude and degrading.