Guest User
January 31, 2023
This hotel is a scam! They are firstly not a 5 star hotel. They might look like it, but they certainly do not provide service or act like it! I stayed for 5 nights and experienced one of the most disappointing, frustrating and annoying stays of my life. The property is next to beach club and venue which hosted a BIG wedding...you can guess the rest. We could not sleep until past 3am - complained multiple times, made no difference! Complained to management the next day - they couldn't care less! They offered no solutions or compensation. I recorded videos of the noise disturbance, and even measured level of sound disturbance - it averaged over 70dB throughout the night! Very very disappointing. The food at breakfast was boring, unappetising and when it was done - you only saw empty plates, you asked for food and they told you theres nothing - and there was still one hour left for breakfast. All round don't stay at this hotel if you want peace and quiet, value for money, good service, clean rooms etc..