Hyatt Regency Gurgaon

Whoever trying to book this hotel through trip.com has to be careful of potential payment issues throughout your stay. When I was checking in at the reception, I was told that the hotel haven’t receive any payment from trip.com’s partner. Hence, they have to ‘charged’ a pre-authorised sale (which wasn’t refunded to me yet, I’m still waiting) because I don’t want to waste time waiting for travel agencies and hotel to deal with this. (I have fully paid my stay to trip.com). I have contacted trip.com several times on this issue and all updates I have received was that payment was successfully made but even after checking out, the hotel reception keep telling me and calling my WhatsApp that no payment have been received yet. I’m annoyed throughout my stay and even after my stay. Other than that, In terms of my stay experience, overall it is still okay. The hotel decorated one of my room for my grandmother’s birthday which is great and the room is spacious enough. However, the room is a bit old and definitely would help with some refurbishment especially the washroom. I also see stain which suggests cleanliness needs improvement. The hotel breakfast buffet was great with many options (but not suitable for meat lovers) and restaurant staff was helpful. I also had dinner at the hotel restaurant and the experience was just ok. Also, I wouldn’t recommend this place for tourist who intend to visit Delhi’s attractions as there is a distance.

The room was quite dirty and on check in and even at check out the reception staff kept telling me I need to pay for my holiday even though it was paid for upfront on booking my holiday. Also 2 cans of cokes were charged at £8 which is extremely steep.

The hotel is first class. The quality is very good. Breakfast had a lot of choice. Staff kept asking if everything was okay. It was nice, but a little too much. They made tea exactly the way I like it. This was excellent service. The parathas were very tasty. The coffee was not good. It tasted like instant coffee. They should offer proper filter coffee or Americano. Munhendra and each every staff was very helpful. They tried hard to help everyone. Room 919 had no proper hot water in the shower. The valve needs fixing every day.  I suggest avoiding room 919. Overall, a very good hotel with great service.

I like the staff too much, Ms Komal from receiption. Mr. Aadil in the breakfast. They were amazing

If connected the adjacent commercial property to this hotel without going outside will be beneficial for all.

Amazing staff and service! Food and room decorations was great.

Neat an clean property. Awesome breakfast

The hotel is not clean at all. The staff service is also poor enough. Not recommands.