Gwangju H1 Hotel

It was clean and nice. The bathroom was tidy, and I liked that the mirror was big. The TV was big too. I think it would be more useful if there were one more small mirror in the room.

I've been to the Biennale next door many times, but this place is much better. There's a gym, and best of all, the large windows make it feel less stuffy. I highly recommend this place to anyone traveling to Gwangju!

The staff were all friendly, and the hotel facilities were excellent for the price. However, the soundproofing was poor at night, so I could hear loud noises from other rooms. The bathroom was clean, but the bedding had stains, as shown in the attached photo, and the pillow smelled like someone had used it. It seemed like the pillowcases, bed sheets, and duvet covers weren't changed regularly. I even found a hair in the bed. I checked in late at night and was tired, so I didn't change rooms or request a new duvet. If the bed hygiene was improved, I would stay here again.☺️

The accommodation is clean and the staff are friendly.

Overall, I was very satisfied with the hotel itself. The rooms were clean, and the location was good, so I experienced no inconvenience during my stay. However, I had a disappointing experience regarding the service provided by some staff members, so I am writing this to record the facts exactly as they happened. I stayed for four nights from the 26th to the 30th. On the 26th, while staying in a room on the 7th floor, I had difficulty sleeping soundly due to loud traffic noise at night. Consequently, I visited the front desk on the morning of the 27th to request a room change. At the time, a male staff member wearing glasses directed me to a room on the 3rd floor; however, since my request was for a change due to noise issues, I asked if the 3rd floor was actually quieter. He subsequently changed me to the 9th floor, and this issue was resolved. However, while I felt that his overall judgment and response during this process were somewhat lacking and that he lacked common sense, I did not feel that the service itself was unfriendly. The problematic part occurred on the morning of the 29th. I woke up to a strong smell of cigarette smoke in the room and called the front desk to request that they check the surrounding rooms because there was a strong smell of cigarettes in my room. The actual conversation that followed was as follows: Staff: "Would it be alright if I visited your room?" Me: “Yes, I’m fine.” After about 15 minutes passed without any visit, I called back. Me: “Why aren’t you coming?” Staff: “Since you said you were fine, I assumed you meant I shouldn’t come.” Honestly, this response was quite perplexing. Me: “No, I meant it was okay for you to come up.” Staff: “You didn’t tell me to come up.” Me: “You didn’t tell me not to come up either.” Staff: “I’ll come up.” Later, the staff member visited the room and informed me that it had been confirmed that I had left the adjacent room after smoking just before. Overall, I was very satisfied with the hotel’s facilities, cleanliness, and location. However, regarding the staff member’s interaction, I felt significant disappointment in terms of basic communication, situational judgment, and service response. In particular, the fact that they misinterpreted my request and delayed the response seems to require improvement. I believe that if the staff member’s service and response training is supplemented, the overall satisfaction with the hotel will increase even further.

The parking facilities seem cramped. I arrived late, so I don't like having to park on the street.

We ended up staying here because of my son's military enlistment. Unfortunately, as luck would have it, the rooftop pool was under construction, which was very disappointing for my youngest daughter, but overall, we felt comfortable and relaxed, and I was pleased with the impeccable cleanliness.