Anonymous User
January 28, 2022
Not a very satisfactory stay experience.
The front desk service is impeccable, the room card is prepared in advance, and the epidemic prevention and control is also in place. But there are other dissatisfactions as well.
First, there are only two bottles of 350ml mineral water in the room, which are too mini. After drinking, I wanted to make up two bottles, and the waiter told me that there was a charge. The first time you encounter it, you just need to add two more bottles and you will be charged. The check-out front desk gave a small gift for check-out. I was even more puzzled that there was free mineral water in it. It can't be provided for free during the stay, but can it be given for free after check-out? ? ? ?
Second, the shower room in the room was tightly closed and leaked very badly. The hotel did not provide sandals and disposable slippers and almost fell. The floor mat was still very wet!
Third, you can't provide more bath towels, which I have never encountered in so many hotels. The room attendant said that there are not many 2 in each room. I said is it okay to replace 2 for me? Our bath towels and towels are all wet, she said no, and each room in the laundry room can only be cleaned for 2. I am shocked Now, is the training in the guest room like this? There is no way but two people take turns using the same bath towel.
It is very considerate for the hotel to provide supper at night. It is true that many hotels will not provide it, but I hope that the basic services can be improved, otherwise the additional services will not give the hotel any extra points.
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