Holiday Inn Express HAIKOU WORLD TRADE CENTER by IHG

I absolutely have to give a huge shout-out to this hotel! From the moment I walked in, I felt incredibly welcome and at home. The front desk attendant had a lovely smile and check-in was super fast and efficient. The room was spacious and bright, and the bedding was incredibly comfortable – I slept like a baby. A special mention for the breakfast: a wide variety of Chinese and Western options, and the freshly prepared beef noodles were absolutely divine! The location is also very convenient, right next to a subway station. Next time I'm in this city, this hotel will definitely be my top choice. I've already recommended it to my friends!

My stay at this hotel in Haikou exceeded my expectations! The location is excellent, making it convenient to get around, and there are plenty of dining options nearby. The room was clean and tidy, with ample natural light, and the bedding was soft and comfortable, ensuring a great night's sleep. The bathroom had a separate shower and toilet, with stable hot water and a full set of amenities. The front desk staff were warm and attentive, check-in was efficient, and they were quick to respond to any requests. Breakfast offered a wide variety of delicious and authentic dishes, all fresh and tasty. The overall environment was quiet and elegant, and the value for money was exceptional. It's perfect for both leisure and business travelers. I highly recommend it and will definitely choose to stay here again on my next trip to Haikou. Definitely five stars!

This was my first time driving in Hainan, and this was the first hotel I stayed at after taking the ferry from Xuwen Port. It's only a few minutes' drive from Xiuying Port. The hotel occupies its own entire building and has a large, spacious ground-level parking lot, making parking very convenient (as shown in the video). Besides its proximity to the port, the public areas are generally well-equipped and nicely decorated, giving off a high-end and sophisticated vibe. They even have a laundry room. The room isn't particularly large, but the decor is very new, and the materials used are quite refined. The entire room is equipped with a smart control system, there are power outlets everywhere, and even wireless charging on the bedside table.

The cleanliness was subpar. The room wasn't vacuumed, and there were still hair and nail clippings from the previous guest on the floor. After the room was cleaned on the second day, the tissues were left on the table as shown in the picture. The wireless charger on the nightstand only worked if I moved the nightstand to plug it in, and the area behind it hadn't been cleaned in a long time and was very dirty. There was an ashtray in the elevator lobby, and guests were smoking, which made the entire hallway smell of smoke.

I chose this hotel again because my previous business trip here was excellent – they even proactively upgraded my room. I can't believe how much the service has declined in less than six months! My stay this time was a huge disappointment. The front desk was inefficient during check-in, and I had to specifically ask for the welcome drink for IHG members. They wouldn't even proactively link my IHG account. They were clearly reluctant to upgrade my room. When I asked for a razor, extra water, a buckwheat pillow, and a quiet room, the staff member actually said to my face, 'You have a lot of requests.' After checking into my room, I found the hand soap dispenser was empty. It took 3 calls and 40 minutes for them to bring a replacement. They completely disrupted my relaxation, and acted as if it was my fault, showing no apology whatsoever. The breakfast selection was also much worse than before; it felt like they were just going through the motions. Do my normal requests make me seem like I'm 'begging' for things in your eyes? Please, focus on getting your service and quality right first! And don't even bother with the excuse that there were fewer staff during the Spring Festival. If you think you're understaffed, you could always choose to close down.

The room exceeded my expectations – it was really well-decorated and felt brand new. The hotel's location is super convenient, and the room amenities were also a pleasant surprise. For the price, this room offers incredible value! It would be even better if the front desk staff were a bit more welcoming.

This hotel is located in a large compound within a residential area, about 6 km from Holiday Beach. It's very quiet at night, making for a peaceful sleep, and there's ample parking. Although a few shops share the premises, the space is huge. The hotel's newly renovated lobby is incredibly grand—it's the most impressive lobby I've seen at this price point among dozens of hotels I've stayed in. We requested a late check-out on short notice, and the front desk happily accommodated us. The breakfast selection could be a bit more varied. My only dissatisfaction was with the restaurant staff regarding heating food for guests; their attitude was very cold and full of complaints. We only used the microwave to heat some food and even washed and cleaned our own dishes and cutlery. A tall, skinny young man with a buzz cut actually threw a food container lid in front of guests. Another older man, who wasn't even doing anything, just complained endlessly when we asked if we could heat food. Everyone in the restaurant department had a stony expression and stiff attitude. The service awareness of the restaurant staff needs significant improvement. On the other hand, the hotel rooms are well-appointed and very new. The pillars even have thoughtful corner protectors, which shows great attention to detail. The four self-service washing machines and dryers are a lifesaver for travelers needing to do laundry. The twin room came with two bedside tables and a mini-fridge. As a chain brand, you can't go wrong; I recommend staying here. The hand soap smells amazing – I'm definitely hooked!

["Checked in at Fatty's Pasta, the store environment is exquisite, the front desk service is super thoughtful, and the store is well-equipped with various pasta-making facilities. The experience was fantastic!","Visited The Whisky Library, the front desk staff were professional and enthusiastic, and the store had complete display and tasting facilities. A whisky lover's dream come true!","Stayed at Holiday Inn Express. The front desk service was attentive and efficient, and the hotel facilities were comprehensive, catering to all needs from accommodation to leisure. Superb!"]