Orange Hotel (Haikou East Station Branch)

It was a real pleasure to stay at this Orange. Rooms were spacious. Bedding was spotless and ultra comfortable. Infact my original 2 nights stay was extended to 5 plus a return visit to depart from haikou airport. But what made this Orange a delightful experience were the staff. From the floor aunty who proactively took over loading our soiled clothes into the washer and dryer. And delivered to our room when done, all neatly sorted out and folded. No extra charge! And of course the excellent caring service provided by Li Yun of the reception staff. She helped this hapless foreigner engage a Didi cab via Alipay. And followed through when the Didi cab instead of coming to the hotel front door decided to wait outside on the main road for his fare. Hey, that’s a 100 meters walk with luggage! Luckily Li Yun took over and helped roll the luggage out to the cab and made sure the Didi knew to take me to T2. Thank you Li Yun for your total care. Indeed it is the public facing staff that made a great 3* hotel into an experience worthy of 5*.

New hotel, clean & comfortable to stay

Comfortable, clean