Holiday Inn HAIKOU WEST COAST by IHG

The hotel environment is first-class, check-in was easy, and the staff were warm, generous, and had a great attitude. Very impressive, highly recommended! There's a commercial area downstairs with plenty of options for dining and entertainment. The hygiene is excellent, so we felt very secure staying here. We'll definitely come again.

My friend was quite happy with this place. Even though it's not brand new, it's very well-maintained and comfortable to stay in 😊. It's definitely a good option. Service: Very enthusiastic, and they even helped with recommendations for nearby attractions and transportation.

It's decent, but the hotel is a bit old and the facilities are dated. However, you do get a sea view. The location is a bit secluded, with not many dining options nearby. For the price, a sea-view room isn't bad.

A very unpleasant stay. I arrived at around 7 AM and was asked to pay an extra 200 yuan for early check-in. I've had early check-ins at other hotels before, and if there was an available room, they'd arrange it without extra charge. So, if I check out at 9 AM, before the standard 12 PM, should I get a partial refund on my room rate? Secondly, we booked four rooms for nine people, all including breakfast. The staff closely monitored the number of people, and because one extra person was a second-grader, they insisted we pay an additional 78 yuan (the breakfast quality was nothing to write home about, by the way). When I called the front desk for more bottled water, the staff informed me that each room was only allowed four bottles, implying extra bottles would be charged. This is precisely why domestic mid-to-high-end hotels are thriving – these situations typically don't occur at brands like Hanting Premium, Intercity, Crystal Orange, Atour, Hampton by Hilton, etc., where bottled water is freely available in corridors and elevator lobbies. Service: Just average. Cleanliness: I saw a cleaning lady using the same rag for both the room and the bathroom? I didn't see if she cleaned the toilet. One of the rooms had a very foul-smelling bathroom; the cleaner fiddled with it for a bit, but the smell returned shortly after. Facilities: It's an old hotel with terrible soundproofing; you can hear everything happening outside. Environment: If it weren't for the good location and sea view, I wouldn't give it any stars.

I stayed in a Deluxe Twin Room at the Holiday Inn for a business trip on December 5th. What should have been a restful place to maintain my work performance turned into a series of deeply unsettling and unsatisfactory events. The hygiene conditions and management's response were shocking. This is a warning to anyone considering booking this hotel. Here are the facts and core issues: **I. Event Timeline and Key Facts** 1. **Initial Service Oversight**: On December 8th, I informed the front desk that I needed the room's linen changed due to a change in my roommate. Upon returning late that night, I found that while the bedding had been changed, the leftover takeout boxes from the morning and the bathroom trash had not been cleared. The room had not been fully cleaned. 2. **Core Hygiene Incident**: On the morning of December 9th, my colleague discovered what appeared to be fresh, droplet-shaped bloodstains on a pillow. We immediately checked ourselves and confirmed there were no wounds on our faces or other areas. 3. **Hotel Response Process**: * After receiving our feedback, the front desk manager and housekeeping staff inspected the room. They only verbally responded that "the bloodstain looks fresh, not like it's from overnight" and repeatedly emphasized that "responsibility is disputed," refusing to admit it was a hotel cleaning issue. * The hotel offered no explanation for the incomplete room cleaning the night before. * During negotiations, the hotel's proposed solutions were, in order: offering a corporate rate for continued stay, or a complimentary late check-out if we didn't extend our stay. When I insisted on a formal explanation and apology regarding the source of the bloodstains and the lack of cleaning, they offered to "waive 100 yuan from the room fee." * When I again refused financial compensation and insisted on a factual investigation and explanation of responsibility, they stated that "verification would waste both our time," and communication reached a stalemate. Although the lobby manager apologized for their attitude during the phone conversation at check-out, they still did not provide a reasonable explanation.

The hotel boasts a prime location. The rooms are spacious, clean, and well-equipped with all necessary facilities. There's also convenient underground parking available. Both the front desk and floor staff are very friendly and the breakfast selection is excellent.

Room cleanliness needs improvement! I got a room with a noticeable sewer smell, and while the new room was a bit better, it still wasn't great. However, the location is excellent, and the views are absolutely top-notch! Watching both the sunrise 🌅 and sunset 🌄 from here is incredibly beautiful and stunning 🤩.