Pullman Haikou

The hotel's location is unbeatable, and the river view room offers a fantastic panorama. The swimming pool and spa are conveniently located right outside on the first floor. Even during the May Day holiday, it wasn't too crowded. Just lying back, watching the blue sky and white clouds, and enjoying the coconut-scented breeze – it couldn't be more relaxing.

The location is a bit out of the way, not in the city center, and the hotel rooms and facilities are relatively old. However, the breakfast was much better than at the Langham. After staying for one night, I felt the hotel had a unique style. They were very responsive to any issues, and the service felt genuinely sincere. I'd definitely stay here again; it's perfect for relaxing. Enjoying the evening breeze and stargazing on the big lawn was incredibly comfortable.

Just checked out and wanted to vent about my real experience staying at the Pullman Haikou Xinghai Bay. Honestly, the service and price are completely mismatched! I booked a Hollywood King Room, but the overall details were really disappointing. The balcony was rusty, and since our room faced the road, the soundproofing was terrible. Plus, the hot spring was at least a 7-minute walk from our room, and walking back in the cool breeze after a soak was quite chilling. Breakfast was a joke – hardly any noodles or Hainan specialty dishes, definitely not what you'd expect from a five-star hotel. My stay experience was significantly degraded. The Ctrip package also differed from other platforms, and they even asked me to write a good review to get a small pink bag, which is just ridiculous.

The room was great, breakfast was great, and the pool was great too. The service attitude was also excellent. Shela, Joan, and concierge Ricky were all incredibly enthusiastic and provided fantastic, proactive service.

The location isn't far from the city center, only a ten-minute drive to Qilou Old Street. The hotel is a bit older, but the facilities are well-maintained and in good condition. The front desk service was attentive, and the breakfast was excellent. Definitely recommend!

Oh my goodness, this hotel in Haikou has the most comfortable bed I've ever slept in! Seriously perfect for sleeping! Even stacking three pillows together, it was incredibly comfy! Absolutely fantastic! The only minor drawback is that the location is a bit out of the way. They have a few hot springs, but there were quite a few mosquitoes at night. Maybe I'll try soaking during the day next time.

Rarely do you find such a delightful hotel! It has hot springs, free fish therapy, a kids' play pool, and a 1.5-meter deep pool for adults. GINA at the front desk was excellent; she arranged a high-floor room for us and even gave my child a small cross-body bag as a gift. The breakfast was also good. Highly recommended! If you're not into beaches, this is a great place to stay for a few days.

Excellent, as expected from a long-standing five-star hotel! At this price, it's an absolute steal! We arrived quite late, and I'd like to extend a special thank you to the front desk staff, Qiaona, Aguoh, China, Mavis, and Manager Huang, for coordinating an upgrade to a suite! I hope to stay here again on my next visit!

The room was spacious, and the breakfast was excellent. The hotel staff were all very welcoming and helpful. A special shout-out to Joan Mavis at the front desk and Kevin from concierge! The hotel's views and hot springs were also amazing!