Hakone Sengokuhara Prince Hotel

Hi everyone, It was very beautiful place to stay, very peaceful, clean and comfortable. Large room, beautiful view and onsen was very good. To those not travelling by car, you need to get a bus Hakone freepass to get around. You can purchase it online, this is a big help. One of the biggest problem was when we arrived the bus station at bus stop no. 252 ( Sengoku-kogen), we called the hotel to arrange to be pick up from the bus station no. 252, we have terrible language problems. They don't understand where was bus stop 252. They don't recognise there is a coffee shop, Lawson and little police station. Finally we have to pull our luggageas all the way to the hotel. Majority of the road was uphill and very little lighting ... Near bus stop number 252, you can see Lawson, a coffee shop and little police station. On the second day, the shuttle bus service took us out to the musuem. We walked back from the museums, it took about 90mins to walk back to the hotel. We were told the bus ticket have to purchase at the counter Tokendai. We were stucked in the hotel for two days, because we really don't know where to apply which bus tickets. On the third day, the hotel shuttle took us to another musuem, we were very thankful a lady from a musuem inform us we can get the ticket Hakone free pass online. On the fourth day, we just realised Tokendai ( cruise) very close to the hotel. Luckily we managed to get around for the last day of our stay. Overall we enjoyed the stay. The receptionists were very polite and tried to help. We have communication breakdown, they were continually apologises. Big thank you for the trip.com to solve the problem.

Good but a little far from conveniently stores.

Value for money hotel with hot spring. Driving friendly.

Very nice (and spacious - by tokyo standards) hotel!! We had a balcony view of the mountain and the golf course. I didn't read the description and was pleasantly surprised that there was an onsen (must pay 150 yen usage fee per person). It was a really nice onsen too. It was raining the day that we got there and it made the outdoor onsen just magical with the rain in the backdrop. However, they do not allow tattooed guests into the onsen so foreigners, please be aware. The room was nice and gave old timey feels. I appreciated the big, long couch too. One drawback was that there was no microwave in the whole building :( But overall, would come back. It's a 10 minute walk from the T Tozan bus (so you can get there pretty quickly from the Togendai bus/ropeway station. The Lawson is right there next to the bus stop too (we got to go while the Evangelion collab was going on). The hotel has a free shuttle bus to various locations too so I would inquire about those upon check-in since those have to be booked the day before, but if you have the Hakone free pass and don't mind walking, it's pretty accessible via the Tozan bus lines

The staff were very friendly. The hotel is inside a golf course, therefore the view was amazing. They also have free onsen for residents to enjoy